{
  "title": "Conflict management: is an apology enough to repair the damage?",
  "url": "https://www.shr.swiss/blog/gestion-du-conflit-des-excuses-suffisent-elles-a-reparer-en",
  "language": "en",
  "datePublished": "2026-01-06",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Securing an apology can close a discussion without restoring cooperation. Research suggests distinguishing the acknowledgement of harm from evidence of change.",
  "section": "Research",
  "topic": "Conflict Management",
  "place": {
    "name": "Bern",
    "region": "Berne",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Peter H."
    },
    {
      "heading": "Repair also depends on actions",
      "point": "Maurice E."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that any accusation involving integrity should be denied, but that would turn an experimental finding into advice to conceal the truth."
    },
    {
      "heading": "What these data cannot establish",
      "point": "These studies rely on experimental situations and primarily measure trust, rather than the lasting resolution of workplace conflicts."
    },
    {
      "heading": "A practical check in Berne",
      "point": "In Berne, across the federal administration, public health, telecommunications and precision manufacturing, SHR's « Gestion du conflit » programme can provide a framework for an exercise: translating a verbal attempt at repair into a verifiable work commitment."
    }
  ],
  "sources": [
    {
      "authors": "Dirks",
      "year": "2004",
      "source": "Journal of Applied Psychology"
    },
    {
      "authors": "Bradlow",
      "year": "2006",
      "source": "Organizational Behavior and Human Decision Processes"
    }
  ],
  "wordCount": 429,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-01-06-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/gestion-du-conflit-des-excuses-suffisent-elles-a-reparer",
    "en": "https://www.shr.swiss/blog/gestion-du-conflit-des-excuses-suffisent-elles-a-reparer-en",
    "de": "https://www.shr.swiss/blog/gestion-du-conflit-des-excuses-suffisent-elles-a-reparer-de",
    "it": "https://www.shr.swiss/blog/gestion-du-conflit-des-excuses-suffisent-elles-a-reparer-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/gestion-du-conflit/berne",
    "city": "https://www.shr.swiss/formations-ville/berne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}