{
  "title": "Project management: refusing a request without making the process unfair",
  "url": "https://www.shr.swiss/blog/gestion-de-projet-refuser-une-demande-sans-rendre-arbitrage-injuste-en",
  "language": "en",
  "datePublished": "2025-07-01",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A rejected request does not necessarily produce a sense of injustice. Research suggests distinguishing the outcome of a decision from the opportunity people had to contribute to it.",
  "section": "Research",
  "topic": "Project Management",
  "place": {
    "name": "Geneva",
    "region": "Genève",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Robert Folger (1977, Journal of Personality and Social Psychology) experimentally examined how the opportunity to express one's views and changes in an allocation affect perceived inequity."
    },
    {
      "heading": "Being heard does not mean deciding",
      "point": "E."
    },
    {
      "heading": "The premature conclusion",
      "point": "It is tempting to conclude that consultation is enough to make a refusal acceptable."
    },
    {
      "heading": "What the evidence cannot promise",
      "point": "These experimental studies concern bounded situations, not the longitudinal management of projects in Geneva."
    },
    {
      "heading": "A practical check in Genève",
      "point": "Within SHR's « Gestion de projet » programme, an exercise applicable in Geneva would be to review change requests rejected over one month, whether they concern a private banking process, an international organisation's tool, a luxury watchmaking specification or a commodity trading document flow."
    }
  ],
  "sources": [
    {
      "authors": "Folger",
      "year": "1977",
      "source": "Journal of Personality and Social Psychology"
    },
    {
      "authors": "Earley",
      "year": "1990",
      "source": "Journal of Personality and Social Psychology"
    }
  ],
  "wordCount": 430,
  "image": "https://www.shr.swiss/img/blog-Training-Project-Management-Geneva-gestion-de-projet-refuser-une-demande-sans-rendre-arbitrage-injuste-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/gestion-de-projet-refuser-une-demande-sans-rendre-arbitrage-injuste",
    "en": "https://www.shr.swiss/blog/gestion-de-projet-refuser-une-demande-sans-rendre-arbitrage-injuste-en",
    "de": "https://www.shr.swiss/blog/gestion-de-projet-refuser-une-demande-sans-rendre-arbitrage-injuste-de",
    "it": "https://www.shr.swiss/blog/gestion-de-projet-refuser-une-demande-sans-rendre-arbitrage-injuste-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-gestion-de-projet-geneve",
    "city": "https://www.shr.swiss/formations-ville/geneve",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}