{
  "title": "Conflict management: does understanding the other side's priorities mean giving in?",
  "url": "https://www.shr.swiss/blog/gestion-conflit-comprendre-priorites-sans-ceder-en",
  "language": "en",
  "datePublished": "2026-01-27",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Encouraging both sides to understand each other sounds uncontroversial. Yet negotiation research distinguishes between understanding another person's interests and sharing their emotional experience.",
  "section": "Research",
  "topic": "Conflict Management",
  "place": {
    "name": "Basel",
    "region": "Bâle-Ville",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Adam D."
    },
    {
      "heading": "Looking beyond your position without losing your bearings",
      "point": "Adam D."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that understanding the other side is enough to resolve a conflict, or that empathy serves no purpose."
    },
    {
      "heading": "What simulations leave unresolved",
      "point": "Experimental negotiations do not reproduce the full duration, dependencies and regulatory obligations of a workplace conflict."
    },
    {
      "heading": "A practical check in Bâle",
      "point": "In Basel, SHR's [conflict management](/formation/gestion-du-conflit/bale) programme can provide a framework for an exercise involving a scheduling disagreement across pharmaceutical manufacturing, life sciences, Rhine logistics and international R&D."
    }
  ],
  "sources": [
    {
      "authors": "White",
      "year": "2008",
      "source": "Psychological Science"
    },
    {
      "authors": "Mussweiler",
      "year": "2001",
      "source": "Journal of Personality and Social Psychology"
    }
  ],
  "wordCount": 384,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-01-27-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/gestion-conflit-comprendre-priorites-sans-ceder",
    "en": "https://www.shr.swiss/blog/gestion-conflit-comprendre-priorites-sans-ceder-en",
    "de": "https://www.shr.swiss/blog/gestion-conflit-comprendre-priorites-sans-ceder-de",
    "it": "https://www.shr.swiss/blog/gestion-conflit-comprendre-priorites-sans-ceder-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/gestion-du-conflit/bale",
    "city": "https://www.shr.swiss/formations-ville/bale",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}