{
  "title": "Feedback: why it does not always improve performance",
  "url": "https://www.shr.swiss/blog/feedback-pourquoi-il-ne-ameliore-pas-toujours-la-performance-en",
  "language": "en",
  "datePublished": "2026-09-26",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A landmark meta-analysis shows that a notable share of feedback interventions lowers performance. Everything depends on what the feedback targets.",
  "section": "Research",
  "topic": "The Art of Feedback",
  "place": {
    "name": "Zurich",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "An unsettling result",
      "point": "Avraham Kluger and Angelo DeNisi (1996, Psychological Bulletin) analyse more than six hundred effects from feedback interventions."
    },
    {
      "heading": "The proposed mechanism",
      "point": "According to their theory, feedback helps when it directs attention to the task and to ways of improving."
    },
    {
      "heading": "What later work clarifies",
      "point": "John Hattie and Helen Timperley (2007, Review of Educational Research) distinguish levels of feedback: task, process, self-regulation, self."
    },
    {
      "heading": "What follows for a manager",
      "point": "The question is not how often feedback is given but what it targets."
    },
    {
      "heading": "A practical implication, verifiable in-house",
      "point": "Reread three recent written pieces of feedback and underline every sentence about the person rather than the work."
    }
  ],
  "sources": [
    {
      "authors": "DeNisi",
      "year": "1996",
      "source": "Psychological Bulletin"
    },
    {
      "authors": "Timperley",
      "year": "2007",
      "source": "Review of Educational Research"
    }
  ],
  "wordCount": 252,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-09-26-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/feedback-pourquoi-il-ne-ameliore-pas-toujours-la-performance",
    "en": "https://www.shr.swiss/blog/feedback-pourquoi-il-ne-ameliore-pas-toujours-la-performance-en",
    "de": "https://www.shr.swiss/blog/feedback-pourquoi-il-ne-ameliore-pas-toujours-la-performance-de",
    "it": "https://www.shr.swiss/blog/feedback-pourquoi-il-ne-ameliore-pas-toujours-la-performance-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/art-du-feedback/zurich",
    "city": "https://www.shr.swiss/formations-ville/zurich",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}