{
  "title": "In Fribourg, should feedback be spoken or written?",
  "url": "https://www.shr.swiss/blog/feedback-oral-ou-ecrit-a-fribourg-en",
  "language": "en",
  "datePublished": "2024-11-07",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Writing leaves a record; conversation allows discussion. Research suggests choosing the medium according to the ambiguity that needs resolving, rather than a communication preference.",
  "section": "Research",
  "topic": "The Art of Feedback",
  "place": {
    "name": "Fribourg",
    "region": "Fribourg",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Daniel Ilgen, Cynthia Fisher and Susan Taylor (1979, Journal of Applied Psychology) review the processes through which feedback can influence behaviour at work."
    },
    {
      "heading": "The mechanism: resolving ambiguity, not just transmitting information",
      "point": "Richard Daft and Robert Lengel (1986, Management Science) distinguish a lack of information from the existence of competing interpretations."
    },
    {
      "heading": "The hasty conclusion",
      "point": "One might conclude that sensitive feedback should always be delivered orally."
    },
    {
      "heading": "The limits of the evidence and of routine practice",
      "point": "These two articles do not constitute a trial comparing spoken and written feedback protocols in Fribourg businesses."
    },
    {
      "heading": "A practical check in Fribourg",
      "point": "As part of SHR's « L'art du feedback » programme, an agri-food team, a bilingual industrial workshop or a service within Fribourg's university sector could test the same check over a period defined in advance."
    }
  ],
  "sources": [
    {
      "authors": "Taylor",
      "year": "1979",
      "source": "Journal of Applied Psychology"
    },
    {
      "authors": "Lengel",
      "year": "1986",
      "source": "Management Science"
    }
  ],
  "wordCount": 413,
  "image": "https://www.shr.swiss/img/blog-Training-The-Art-Of-Feedback-Fribourg-feedback-oral-ou-ecrit-a-fribourg-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/feedback-oral-ou-ecrit-a-fribourg",
    "en": "https://www.shr.swiss/blog/feedback-oral-ou-ecrit-a-fribourg-en",
    "de": "https://www.shr.swiss/blog/feedback-oral-ou-ecrit-a-fribourg-de",
    "it": "https://www.shr.swiss/blog/feedback-oral-ou-ecrit-a-fribourg-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-art-du-feedback-fribourg",
    "city": "https://www.shr.swiss/formations-ville/fribourg",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}