{
  "title": "Feedback: what if the examples do not represent the work?",
  "url": "https://www.shr.swiss/blog/feedback-neuchatel-ce-que-les-cas-selectionnes-laissent-invisible-en",
  "language": "en",
  "datePublished": "2025-07-21",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Feedback can be accurate about every case it mentions yet misleading about the work as a whole. Selecting situations deserves as much attention as wording the message.",
  "section": "Research",
  "topic": "The Art of Feedback",
  "place": {
    "name": "Neuchâtel",
    "region": "Neuchâtel",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Jerker Denrell (2003, Organization Science) shows through theoretical analysis how the underrepresentation of failures in observations can produce misleading beliefs about the practices that lead to success."
    },
    {
      "heading": "An event does not supply its own lesson",
      "point": "James March, Lee Sproull and Michal Tamuz (1991, Organization Science) analyse how organisations learn when their experience contains few directly comparable events."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that exceptional cases should be excluded and only average work discussed."
    },
    {
      "heading": "What these studies do not demonstrate",
      "point": "These articles concern organisational learning, not trials comparing different feedback conversations in Neuchâtel's industry."
    },
    {
      "heading": "A practical check in Neuchâtel",
      "point": "As part of SHR's « L'art du feedback » programme, a proposed exercise for a microtechnology, watchmaking or precision microelectronics team in Neuchâtel would compare the cases cited in feedback conversations with production records for a period defined in advance."
    }
  ],
  "sources": [
    {
      "authors": "Denrell",
      "year": "2003",
      "source": "Organization Science"
    },
    {
      "authors": "Tamuz",
      "year": "1991",
      "source": "Organization Science"
    }
  ],
  "wordCount": 411,
  "image": "https://www.shr.swiss/img/blog-Training-The-Art-Of-Feedback-Neuchatel-feedback-neuchatel-ce-que-les-cas-selectionnes-laissent-invisible-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/feedback-neuchatel-ce-que-les-cas-selectionnes-laissent-invisible",
    "en": "https://www.shr.swiss/blog/feedback-neuchatel-ce-que-les-cas-selectionnes-laissent-invisible-en",
    "de": "https://www.shr.swiss/blog/feedback-neuchatel-ce-que-les-cas-selectionnes-laissent-invisible-de",
    "it": "https://www.shr.swiss/blog/feedback-neuchatel-ce-que-les-cas-selectionnes-laissent-invisible-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-art-du-feedback-neuchatel",
    "city": "https://www.shr.swiss/formations-ville/neuchatel",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}