{
  "title": "Quand donner un retour difficile",
  "url": "https://www.shr.swiss/blog/feedback-negatif-moment",
  "language": "fr",
  "datePublished": "2023-03-30",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Expériences en apprentissage.",
  "section": "Recherche",
  "topic": "L'art du feedback",
  "place": {
    "name": "Lugano",
    "region": "Tessin",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "La recherche",
      "point": "Finkelstein & Fishbach (2012, Psychological Science) montrent que les novices cherchent le retour positif, les experts le retour négatif.."
    },
    {
      "heading": "La limite",
      "point": "Expériences en apprentissage.."
    },
    {
      "heading": "La nuance",
      "point": "Adapter le retour au niveau d'expertise de la personne change son efficacité."
    },
    {
      "heading": "Implication pratique, vérifiable à Lugano",
      "point": "Demander à la personne quel type de retour elle souhaite avant de commencer."
    }
  ],
  "sources": [
    {
      "authors": "Fishbach",
      "year": "2012",
      "source": "Psychological Science"
    }
  ],
  "wordCount": 98,
  "image": "https://www.shr.swiss/img/blog-Formation-L-Art-Du-Feedback-Lugano-feedback-negatif-moment-fr.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/feedback-negatif-moment",
    "en": "https://www.shr.swiss/blog/feedback-negatif-moment-en",
    "de": "https://www.shr.swiss/blog/feedback-negatif-moment-de",
    "it": "https://www.shr.swiss/blog/feedback-negatif-moment-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/art-du-feedback/lugano",
    "city": "https://www.shr.swiss/formations-ville/lugano",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}