{
  "title": "Feedback: ask for an explanation before showing the solution?",
  "url": "https://www.shr.swiss/blog/feedback-faire-expliquer-avant-de-montrer-la-solution-en",
  "language": "en",
  "datePublished": "2025-06-07",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A correction can make sense in the moment without the learner reconstructing its underlying reasoning. Research on self-explanation suggests that these are two different outcomes.",
  "section": "Research",
  "topic": "The Art of Feedback",
  "place": {
    "name": "Neuchâtel",
    "region": "Neuchâtel",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Michelene T."
    },
    {
      "heading": "The mechanism: building the missing connections",
      "point": "Michelene T."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that a manager should always respond to an error with a question."
    },
    {
      "heading": "What the evidence cannot promise",
      "point": "These studies concern academic learning, not feedback conversations in industry."
    },
    {
      "heading": "A practical check in Neuchâtel",
      "point": "As part of SHR's « L'art du feedback » programme, a Neuchâtel site working in microtechnology, watchmaking or precision microelectronics could test this sequence on training cases outside production: ask for an explanation of the proposed correction, then provide the necessary technical feedback."
    }
  ],
  "sources": [
    {
      "authors": "Glaser",
      "year": "1989",
      "source": "Cognitive Science"
    },
    {
      "authors": "LaVancher",
      "year": "1994",
      "source": "Cognitive Science"
    }
  ],
  "wordCount": 417,
  "image": "https://www.shr.swiss/img/blog-Training-The-Art-Of-Feedback-Neuchatel-feedback-faire-expliquer-avant-de-montrer-la-solution-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/feedback-faire-expliquer-avant-de-montrer-la-solution",
    "en": "https://www.shr.swiss/blog/feedback-faire-expliquer-avant-de-montrer-la-solution-en",
    "de": "https://www.shr.swiss/blog/feedback-faire-expliquer-avant-de-montrer-la-solution-de",
    "it": "https://www.shr.swiss/blog/feedback-faire-expliquer-avant-de-montrer-la-solution-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-art-du-feedback-neuchatel",
    "city": "https://www.shr.swiss/formations-ville/neuchatel",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}