{
  "title": "Feedback: evaluating a decision without confusing it with its outcome",
  "url": "https://www.shr.swiss/blog/feedback-evaluer-la-decision-sans-se-laisser-tromper-par-le-resultat-en",
  "language": "en",
  "datePublished": "2026-03-04",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "An unfavourable outcome does not prove that a decision was poor. For managers, this distinction changes the substance of feedback after a production incident.",
  "section": "Research",
  "topic": "The Art of Feedback",
  "place": {
    "name": "Neuchâtel",
    "region": "Neuchâtel",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Jonathan Baron and John C."
    },
    {
      "heading": "Outcomes also change how the past is interpreted",
      "point": "Baruch Fischhoff (1975, Journal of Experimental Psychology: Human Perception and Performance) showed that knowing an outcome retrospectively changes estimates of its probability and the relevance attributed to earlier information."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that fair feedback should ignore outcomes; that would go too far."
    },
    {
      "heading": "What these findings cannot promise",
      "point": "These studies concern experimental judgements, not the effectiveness of feedback training in a precision workshop."
    },
    {
      "heading": "A practical check in Neuchâtel",
      "point": "For a Neuchâtel team working in microtechnology, watchmaking or precision microelectronics, SHR's « L'art du feedback » programme can use a review of adjustment or inspection decisions as an exercise."
    }
  ],
  "sources": [
    {
      "authors": "Hershey",
      "year": "1988",
      "source": "Journal of Personality and Social Psychology"
    },
    {
      "authors": "Fischhoff",
      "year": "1975",
      "source": "Journal of Experimental Psychology: Human Perception and Performance"
    }
  ],
  "wordCount": 409,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-03-04-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/feedback-evaluer-la-decision-sans-se-laisser-tromper-par-le-resultat",
    "en": "https://www.shr.swiss/blog/feedback-evaluer-la-decision-sans-se-laisser-tromper-par-le-resultat-en",
    "de": "https://www.shr.swiss/blog/feedback-evaluer-la-decision-sans-se-laisser-tromper-par-le-resultat-de",
    "it": "https://www.shr.swiss/blog/feedback-evaluer-la-decision-sans-se-laisser-tromper-par-le-resultat-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/art-du-feedback/neuchatel",
    "city": "https://www.shr.swiss/formations-ville/neuchatel",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}