{
  "title": "Feedback: discussing the work without labelling the person",
  "url": "https://www.shr.swiss/blog/feedback-commenter-le-travail-sans-etiqueter-la-personne-en",
  "language": "en",
  "datePublished": "2026-02-03",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "“You are brilliant” sounds affirming. Research nevertheless invites us to distinguish recognition of someone's work from a judgement about the person who produced it.",
  "section": "Research",
  "topic": "The Art of Feedback",
  "place": {
    "name": "Zurich",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Claudia M."
    },
    {
      "heading": "When a comment becomes a judgement about the self",
      "point": "Melissa L."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that managers should ban all personal descriptors and always praise effort."
    },
    {
      "heading": "What these data cannot establish",
      "point": "Both articles report experiments with children, not workplace appraisal conversations."
    },
    {
      "heading": "A practical check in Zurich",
      "point": "As part of SHR's “L'art du feedback” programme, a Zurich team in financial services, insurance, tech or a European headquarters can test a coding framework on anonymised feedback statements collected over two weeks."
    }
  ],
  "sources": [
    {
      "authors": "Dweck",
      "year": "1998",
      "source": "Journal of Personality and Social Psychology"
    },
    {
      "authors": "Dweck",
      "year": "1999",
      "source": "Developmental Psychology"
    }
  ],
  "wordCount": 394,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-02-03-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/feedback-commenter-le-travail-sans-etiqueter-la-personne",
    "en": "https://www.shr.swiss/blog/feedback-commenter-le-travail-sans-etiqueter-la-personne-en",
    "de": "https://www.shr.swiss/blog/feedback-commenter-le-travail-sans-etiqueter-la-personne-de",
    "it": "https://www.shr.swiss/blog/feedback-commenter-le-travail-sans-etiqueter-la-personne-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/art-du-feedback/zurich",
    "city": "https://www.shr.swiss/formations-ville/zurich",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}