{
  "title": "Feedback: what performance indicators leave out in Basel",
  "url": "https://www.shr.swiss/blog/feedback-ce-que-les-indicateurs-laissent-hors-champ-a-bale-en",
  "language": "en",
  "datePublished": "2025-03-11",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Feedback based on performance indicators can be accurate yet incomplete. The question is which work it makes visible — and which work it leaves out.",
  "section": "Research",
  "topic": "The Art of Feedback",
  "place": {
    "name": "Basel",
    "region": "Bâle-Ville",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Steven Kerr (1975, Academy of Management Journal) examines contradictions between the behaviours organisations say they want and those they actually reward."
    },
    {
      "heading": "The mechanism: attention concentrated on the target",
      "point": "Lisa D."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that indicators should be abandoned, or that every dimension of work must be discussed in every conversation."
    },
    {
      "heading": "The limits of the evidence and of everyday feedback",
      "point": "These two articles do not allow us to quantify the effect of broader feedback on quality, safety or cooperation in a Basel organisation."
    },
    {
      "heading": "A practical check in Basel",
      "point": "As part of SHR's “L'art du feedback” programme, a Basel team could test a template for four weeks that pairs each result discussed with a question: “What useful contribution does this indicator leave out?” Depending on the activity, the answer might concern a documented handover in pharmaceuticals or life sciences, an exception flagged in Rhine logistics, or uncertainty made explicit across international R&D sites."
    }
  ],
  "sources": [
    {
      "authors": "Kerr",
      "year": "1975",
      "source": "Academy of Management Journal"
    },
    {
      "authors": "Bazerman",
      "year": "2009",
      "source": "Academy of Management Perspectives"
    }
  ],
  "wordCount": 487,
  "image": "https://www.shr.swiss/img/blog-Training-The-Art-Of-Feedback-Basel-feedback-ce-que-les-indicateurs-laissent-hors-champ-a-bale-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/feedback-ce-que-les-indicateurs-laissent-hors-champ-a-bale",
    "en": "https://www.shr.swiss/blog/feedback-ce-que-les-indicateurs-laissent-hors-champ-a-bale-en",
    "de": "https://www.shr.swiss/blog/feedback-ce-que-les-indicateurs-laissent-hors-champ-a-bale-de",
    "it": "https://www.shr.swiss/blog/feedback-ce-que-les-indicateurs-laissent-hors-champ-a-bale-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-art-du-feedback-bale",
    "city": "https://www.shr.swiss/formations-ville/bale",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}