{
  "title": "Feedback: can we learn to calibrate our confidence?",
  "url": "https://www.shr.swiss/blog/feedback-calibrer-la-confiance-dans-ses-previsions-a-berne-en",
  "language": "en",
  "datePublished": "2025-06-29",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Feedback on whether a forecast was correct does not yet tell us whether the confidence behind it was justified. Research suggests treating these as two distinct learning objectives.",
  "section": "Research",
  "topic": "The Art of Feedback",
  "place": {
    "name": "Bern",
    "region": "Berne",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Sarah Lichtenstein and Baruch Fischhoff (1980, Organizational Behavior and Human Performance) studied calibration training: learning to align stated confidence with the frequency of correct answers."
    },
    {
      "heading": "Confidence is not a single phenomenon",
      "point": "Don A."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that good feedback should make employees more cautious."
    },
    {
      "heading": "What the evidence and current practice leave unresolved",
      "point": "Experimental tasks have verifiable answers; workplace forecasts often concern events whose definition or deadline changes."
    },
    {
      "heading": "A practical check in Berne",
      "point": "As part of SHR's “L'art du feedback” programme, an exercise could involve recording binary forecasts before their outcomes are known, each with a probability, a deadline and a verification criterion: a file processed on time in the federal administration, a milestone reached in public health, service restored in telecommunications, or a batch accepted in precision manufacturing."
    }
  ],
  "sources": [
    {
      "authors": "Fischhoff",
      "year": "1980",
      "source": "Organizational Behavior and Human Performance"
    },
    {
      "authors": "Healy",
      "year": "2008",
      "source": "Psychological Review"
    }
  ],
  "wordCount": 400,
  "image": "https://www.shr.swiss/img/blog-Training-The-Art-Of-Feedback-Bern-feedback-calibrer-la-confiance-dans-ses-previsions-a-berne-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/feedback-calibrer-la-confiance-dans-ses-previsions-a-berne",
    "en": "https://www.shr.swiss/blog/feedback-calibrer-la-confiance-dans-ses-previsions-a-berne-en",
    "de": "https://www.shr.swiss/blog/feedback-calibrer-la-confiance-dans-ses-previsions-a-berne-de",
    "it": "https://www.shr.swiss/blog/feedback-calibrer-la-confiance-dans-ses-previsions-a-berne-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-art-du-feedback-berne",
    "city": "https://www.shr.swiss/formations-ville/berne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}