{
  "title": "Upward Feedback Only Works with Follow-Through",
  "url": "https://www.shr.swiss/blog/feedback-ascendant-et-communication-bidirectionnelle-en",
  "language": "en",
  "datePublished": "2026-01-30",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Field studies, self-reported measures.",
  "section": "Research",
  "topic": "Communication",
  "place": {
    "name": "Lugano",
    "region": "Tessin",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The Research",
      "point": "Detert & Burris (2007, Academy of Management Journal) show that employees speak up when they see that their input has an impact.."
    },
    {
      "heading": "The Limitation",
      "point": "Field studies, self-reported measures.."
    },
    {
      "heading": "The Nuance",
      "point": "A suggestion box that receives no response teaches the team that speaking up serves no purpose."
    },
    {
      "heading": "Practical Implication, Testable in Lugano",
      "point": "Respond to every piece of feedback within a week, even if only to explain a refusal."
    }
  ],
  "sources": [
    {
      "authors": "Burris",
      "year": "2007",
      "source": "Academy of Management Journal"
    }
  ],
  "wordCount": 105,
  "image": "https://www.shr.swiss/img/blog-Training-Communication-Lugano-feedback-ascendant-et-communication-bidirectionnelle-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/feedback-ascendant-et-communication-bidirectionnelle",
    "en": "https://www.shr.swiss/blog/feedback-ascendant-et-communication-bidirectionnelle-en",
    "de": "https://www.shr.swiss/blog/feedback-ascendant-et-communication-bidirectionnelle-de",
    "it": "https://www.shr.swiss/blog/feedback-ascendant-et-communication-bidirectionnelle-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/communication/lugano",
    "city": "https://www.shr.swiss/formations-ville/lugano",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}