{
  "title": "Feedback: can appreciation turn into pressure?",
  "url": "https://www.shr.swiss/blog/feedback-appreciation-pression-geneve-en",
  "language": "en",
  "datePublished": "2024-11-25",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Positive feedback can convey information about the quality of work, but it can also create an obligation to please the manager. The distinction concerns the message's function more than its positive tone.",
  "section": "Research",
  "topic": "The Art of Feedback",
  "place": {
    "name": "Geneva",
    "region": "Genève",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Richard Ryan (1982, Journal of Personality and Social Psychology) distinguishes the informational function of feedback from its controlling function in experimental settings."
    },
    {
      "heading": "The mechanism: competence and autonomy are not the same",
      "point": "Edward Deci, Richard Koestner and Richard Ryan (1999, Psychological Bulletin) show, in a meta-analysis of experiments, that positive feedback can support interest in an activity and its continuation under free-choice conditions."
    },
    {
      "heading": "The hasty conclusion",
      "point": "One might conclude that managers simply need to remove directive wording or let everyone choose their own standards."
    },
    {
      "heading": "What the evidence cannot promise",
      "point": "These experimental studies do not demonstrate that rewording feedback produces lasting performance improvements in a private bank or an international organisation in Genève."
    },
    {
      "heading": "A practical check in Genève",
      "point": "As part of « L'art du feedback », SHR could propose an internal trial: after positive feedback on a recurring task, collect anonymous responses to two separate statements, ‘I know what was successful’ and ‘I felt obliged to seek my manager's approval’."
    }
  ],
  "sources": [
    {
      "authors": "Ryan",
      "year": "1982",
      "source": "Journal of Personality and Social Psychology"
    },
    {
      "authors": "Ryan",
      "year": "1999",
      "source": "Psychological Bulletin"
    }
  ],
  "wordCount": 454,
  "image": "https://www.shr.swiss/img/blog-Training-The-Art-Of-Feedback-Geneva-feedback-appreciation-pression-geneve-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/feedback-appreciation-pression-geneve",
    "en": "https://www.shr.swiss/blog/feedback-appreciation-pression-geneve-en",
    "de": "https://www.shr.swiss/blog/feedback-appreciation-pression-geneve-de",
    "it": "https://www.shr.swiss/blog/feedback-appreciation-pression-geneve-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-art-du-feedback-geneve",
    "city": "https://www.shr.swiss/formations-ville/geneve",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}