{
  "title": "Speaking up about problems: what research establishes",
  "url": "https://www.shr.swiss/blog/faire-remonter-les-problemes-ce-que-la-recherche-etablit-en",
  "language": "en",
  "datePublished": "2026-02-23",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Inviting employees to speak does not, by itself, make difficulties visible. Research directs attention to the perceived risk of speaking up and the manager's response.",
  "section": "Research",
  "topic": "Frontline Management",
  "place": {
    "name": "Lausanne",
    "region": "Vaud",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Amy Edmondson (1999, Administrative Science Quarterly) identifies an association between team psychological safety and learning behaviours, including discussing mistakes and seeking feedback."
    },
    {
      "heading": "Managerial openness beyond the invitation",
      "point": "James R."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that an approachable manager necessarily receives more useful reports of problems."
    },
    {
      "heading": "What the evidence and current practice leave unresolved",
      "point": "These field studies are not randomised trials of a management method; they support relationships without fully isolating every possible influence."
    },
    {
      "heading": "A practical check in Lausanne",
      "point": "In Lausanne, a medtech team, a higher education unit, an international sports organisation or a scale-up in the Lake Geneva region could test an explicit response rule for reported difficulties as part of the “Management de proximité” programme."
    }
  ],
  "sources": [
    {
      "authors": "Edmondson",
      "year": "1999",
      "source": "Administrative Science Quarterly"
    },
    {
      "authors": "Burris",
      "year": "2007",
      "source": "Academy of Management Journal"
    }
  ],
  "wordCount": 387,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-02-23-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/faire-remonter-les-problemes-ce-que-la-recherche-etablit",
    "en": "https://www.shr.swiss/blog/faire-remonter-les-problemes-ce-que-la-recherche-etablit-en",
    "de": "https://www.shr.swiss/blog/faire-remonter-les-problemes-ce-que-la-recherche-etablit-de",
    "it": "https://www.shr.swiss/blog/faire-remonter-les-problemes-ce-que-la-recherche-etablit-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/management-de-proximite/lausanne",
    "city": "https://www.shr.swiss/formations-ville/lausanne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}