{
  "title": "Speaking up about problems: what managerial openness does not guarantee",
  "url": "https://www.shr.swiss/blog/faire-remonter-les-alertes-communication-fribourg-en",
  "language": "en",
  "datePublished": "2026-03-02",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Inviting employees to speak up is not enough to bring difficult information to light. Research points to the importance of perceived risk and the response actually provided.",
  "section": "Research",
  "topic": "Communication",
  "place": {
    "name": "Fribourg",
    "region": "Fribourg",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Amy C."
    },
    {
      "heading": "Openness is judged through interactions",
      "point": "James R."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that all it takes is to encourage everyone to say whatever they think."
    },
    {
      "heading": "What the data cannot simply count",
      "point": "These field studies are not randomised trials of communication training and do not guarantee identical effects in every organisation."
    },
    {
      "heading": "A practical check in Fribourg",
      "point": "In Fribourg, SHR’s “Communication” programme can use responses to reported concerns as an exercise, drawing on quality issues in agri-food businesses, the transmission of instructions in bilingual industry or coordination involving the university hub."
    }
  ],
  "sources": [
    {
      "authors": "Edmondson",
      "year": "1999",
      "source": "Administrative Science Quarterly"
    },
    {
      "authors": "Burris",
      "year": "2007",
      "source": "Academy of Management Journal"
    }
  ],
  "wordCount": 421,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-03-02-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/faire-remonter-les-alertes-communication-fribourg",
    "en": "https://www.shr.swiss/blog/faire-remonter-les-alertes-communication-fribourg-en",
    "de": "https://www.shr.swiss/blog/faire-remonter-les-alertes-communication-fribourg-de",
    "it": "https://www.shr.swiss/blog/faire-remonter-les-alertes-communication-fribourg-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/communication/fribourg",
    "city": "https://www.shr.swiss/formations-ville/fribourg",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}