{
  "title": "Difficult conversations: does the ending change the memory?",
  "url": "https://www.shr.swiss/blog/entretien-difficile-la-fin-change-t-elle-le-souvenir-en",
  "language": "en",
  "datePublished": "2024-11-24",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "The memory of an unpleasant experience does not necessarily reproduce how it unfolded. This invites scrutiny of how sensitive conversations end, without turning an experimental finding into a management formula.",
  "section": "Research",
  "topic": "Emotional Intelligence",
  "place": {
    "name": "Geneva",
    "region": "Genève",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Daniel Kahneman, Barbara L."
    },
    {
      "heading": "Memory is not a continuous recording",
      "point": "Donald A."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that ending a difficult conversation on a positive note is enough."
    },
    {
      "heading": "What these data do not tell us about management",
      "point": "These studies concern physical pain, not conversations between managers and employees involving power, fairness and professional consequences."
    },
    {
      "heading": "A practical check in Genève",
      "point": "In Geneva, a team in private banking, an international organisation, luxury watchmaking or commodity trading could test a structured ending to sensitive conversations: restate the decision, acknowledge the difficulty and make the next step explicit."
    }
  ],
  "sources": [
    {
      "authors": "Redelmeier",
      "year": "1993",
      "source": "Psychological Science"
    },
    {
      "authors": "Kahneman",
      "year": "1996",
      "source": "Pain"
    }
  ],
  "wordCount": 418,
  "image": "https://www.shr.swiss/img/blog-Training-Emotional-Intelligence-Geneva-entretien-difficile-la-fin-change-t-elle-le-souvenir-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/entretien-difficile-la-fin-change-t-elle-le-souvenir",
    "en": "https://www.shr.swiss/blog/entretien-difficile-la-fin-change-t-elle-le-souvenir-en",
    "de": "https://www.shr.swiss/blog/entretien-difficile-la-fin-change-t-elle-le-souvenir-de",
    "it": "https://www.shr.swiss/blog/entretien-difficile-la-fin-change-t-elle-le-souvenir-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-intelligence-emotionnelle-geneve",
    "city": "https://www.shr.swiss/formations-ville/geneve",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}