{
  "title": "Write or speak to your manager: choosing a channel for ambiguity",
  "url": "https://www.shr.swiss/blog/ecrire-ou-parler-a-son-manager-choisir-le-canal-en",
  "language": "en",
  "datePublished": "2025-10-02",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A written message creates a record; it does not guarantee shared understanding. Choosing a communication channel deserves more than personal preference.",
  "section": "Research",
  "topic": "Building an Effective Relationship with Your Manager",
  "place": {
    "name": "Sion",
    "region": "Valais",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Richard L."
    },
    {
      "heading": "In writing, tone seems clearer to the sender",
      "point": "Justin Kruger, Nicholas Epley, Jason Parker and Zhi-Wen Ng (2005, Journal of Personality and Social Psychology) show experimentally that people overestimate their ability to convey tone by email."
    },
    {
      "heading": "The hasty conclusion",
      "point": "One might conclude that speaking should always replace writing whenever a subject becomes sensitive."
    },
    {
      "heading": "What these studies cannot settle",
      "point": "The first article develops an organisational framework rather than reporting a trial comparing exchanges between employees and managers."
    },
    {
      "heading": "A practical check in Sion",
      "point": "In Sion, as part of SHR’s programme on [building an effective relationship with your manager](/formation/relation-avec-son-manager/sion), an employee–manager pair can test a rule for two weeks: when an exchange reveals two different interpretations, suggest a short conversation and then write a summary for confirmation or correction."
    }
  ],
  "sources": [
    {
      "authors": "Lengel",
      "year": "1986",
      "source": "Management Science"
    },
    {
      "authors": "Ng",
      "year": "2005",
      "source": "Journal of Personality and Social Psychology"
    }
  ],
  "wordCount": 453,
  "image": "https://www.shr.swiss/img/blog-Training-Building-An-Effective-Relationship-With-Your-Manager-Sion-ecrire-ou-parler-a-son-manager-choisir-le-canal-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/ecrire-ou-parler-a-son-manager-choisir-le-canal",
    "en": "https://www.shr.swiss/blog/ecrire-ou-parler-a-son-manager-choisir-le-canal-en",
    "de": "https://www.shr.swiss/blog/ecrire-ou-parler-a-son-manager-choisir-le-canal-de",
    "it": "https://www.shr.swiss/blog/ecrire-ou-parler-a-son-manager-choisir-le-canal-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/relation-avec-son-manager/sion",
    "city": "https://www.shr.swiss/formations-ville/sion",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}