{
  "title": "Active Listening: Listen to Understand, Not to Reply",
  "url": "https://www.shr.swiss/blog/ecoute-active-et-qualite-des-echanges-en",
  "language": "en",
  "datePublished": "2026-01-28",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Foundational clinical text, with partial validation in subsequent research.",
  "section": "Research",
  "topic": "Communication",
  "place": {
    "name": "Bern",
    "region": "Berne",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The Research",
      "point": "Rogers & Farson (1957, Active Listening) lay the foundations of active listening: paraphrase before replying.."
    },
    {
      "heading": "The Limitation",
      "point": "Foundational clinical text, with partial validation in subsequent research.."
    },
    {
      "heading": "The Nuance",
      "point": "Paraphrasing is useful only when it is sincere; when mechanical, it irritates."
    },
    {
      "heading": "Practical Implication, Testable in Bern",
      "point": "In the next tense exchange, paraphrase what the other person has said before offering any reply, and note the effect."
    }
  ],
  "sources": [
    {
      "authors": "Farson",
      "year": "1957",
      "source": "Active Listening"
    }
  ],
  "wordCount": 103,
  "image": "https://www.shr.swiss/img/blog-Training-Communication-Bern-ecoute-active-et-qualite-des-echanges-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/ecoute-active-et-qualite-des-echanges",
    "en": "https://www.shr.swiss/blog/ecoute-active-et-qualite-des-echanges-en",
    "de": "https://www.shr.swiss/blog/ecoute-active-et-qualite-des-echanges-de",
    "it": "https://www.shr.swiss/blog/ecoute-active-et-qualite-des-echanges-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/communication/berne",
    "city": "https://www.shr.swiss/formations-ville/berne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}