{
  "title": "Active listening defuses conflict—if it is genuine",
  "url": "https://www.shr.swiss/blog/desamorcer-un-conflit-par-l-ecoute-active-en",
  "language": "en",
  "datePublished": "2026-01-15",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Laboratory experiments using simulated conversations.",
  "section": "Research",
  "topic": "Conflict Management",
  "place": {
    "name": "Geneva",
    "region": "Genève",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The research",
      "point": "Weger, Castle & Emmett (2010, International Journal of Listening) show that paraphrasing reduces the other person's defensiveness.."
    },
    {
      "heading": "The limitation",
      "point": "Laboratory experiments using simulated conversations.."
    },
    {
      "heading": "The nuance",
      "point": "Paraphrasing performed merely as a technique is recognised as such and aggravates the conflict."
    },
    {
      "heading": "Practical implication, testable in Geneva",
      "point": "In the next disagreement, paraphrase the other person's point before presenting your own, and check that they feel understood."
    }
  ],
  "sources": [
    {
      "authors": "Emmett",
      "year": "2010",
      "source": "International Journal of Listening"
    }
  ],
  "wordCount": 101,
  "image": "https://www.shr.swiss/img/blog-Training-Conflict-Management-Geneva-desamorcer-un-conflit-par-l-ecoute-active-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/desamorcer-un-conflit-par-l-ecoute-active",
    "en": "https://www.shr.swiss/blog/desamorcer-un-conflit-par-l-ecoute-active-en",
    "de": "https://www.shr.swiss/blog/desamorcer-un-conflit-par-l-ecoute-active-de",
    "it": "https://www.shr.swiss/blog/desamorcer-un-conflit-par-l-ecoute-active-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/gestion-du-conflit/geneve",
    "city": "https://www.shr.swiss/formations-ville/geneve",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}