{
  "title": "Professional disagreement: keeping the debate from becoming personal",
  "url": "https://www.shr.swiss/blog/desaccord-professionnel-eviter-le-conflit-personnel-en",
  "language": "en",
  "datePublished": "2026-02-04",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Encouraging dissent is not enough to improve a decision. Research invites us to examine the conditions under which disagreement about work becomes tension between people.",
  "section": "Research",
  "topic": "Emotional Intelligence",
  "place": {
    "name": "Lausanne",
    "region": "Vaud",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Carsten K."
    },
    {
      "heading": "Trust changes how disagreement is interpreted",
      "point": "Tony Simons and Randall S."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that establishing trust is enough to make every conflict productive."
    },
    {
      "heading": "What the evidence cannot promise",
      "point": "These articles address conflict and trust, not the evaluation of emotional intelligence training."
    },
    {
      "heading": "A practical check in Lausanne",
      "point": "In Lausanne, a medtech team, a higher education institution, an international sports organisation or a scale-up in the Lake Geneva region can test a rule: before responding to an objection, restate the point being challenged and ask the person who raised it to confirm that account."
    }
  ],
  "sources": [
    {
      "authors": "Weingart",
      "year": "2003",
      "source": "Journal of Applied Psychology"
    },
    {
      "authors": "Peterson",
      "year": "2000",
      "source": "Journal of Applied Psychology"
    }
  ],
  "wordCount": 413,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-02-04-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/desaccord-professionnel-eviter-le-conflit-personnel",
    "en": "https://www.shr.swiss/blog/desaccord-professionnel-eviter-le-conflit-personnel-en",
    "de": "https://www.shr.swiss/blog/desaccord-professionnel-eviter-le-conflit-personnel-de",
    "it": "https://www.shr.swiss/blog/desaccord-professionnel-eviter-le-conflit-personnel-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/intelligence-emotionnelle/lausanne",
    "city": "https://www.shr.swiss/formations-ville/lausanne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}