{
  "title": "Does a manager’s request justify an exception to the rules?",
  "url": "https://www.shr.swiss/blog/demande-manager-exception-regles-bale-en",
  "language": "en",
  "datePublished": "2024-11-13",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "An instruction from a manager can make an exception seem legitimate. It does not, by itself, establish that the exception is authorised.",
  "section": "Research",
  "topic": "Building an Effective Relationship with Your Manager",
  "place": {
    "name": "Basel",
    "region": "Bâle-Ville",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Stanley Milgram (1963, The Journal of Abnormal and Social Psychology) demonstrated experimentally that participants could continue an action they believed was harmful when instructed by an authority figure."
    },
    {
      "heading": "When a request becomes merely an operational problem",
      "point": "Ann E."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that an effective relationship requires suspicion towards every unusual request from a manager."
    },
    {
      "heading": "What these studies cannot promise",
      "point": "A laboratory obedience experiment and a theoretical framework on self-justification do not demonstrate that asking for clarification prevents a workplace violation."
    },
    {
      "heading": "A practical check in Basel",
      "point": "As part of SHR’s “Building an effective relationship with your manager” programme, a Basel-based exercise could test, for one month, the clarification of requests perceived as departing from a procedure, whether they concern pharmaceutical documentation, a sample transfer, a Rhine shipment or an international R&D milestone."
    }
  ],
  "sources": [
    {
      "authors": "Milgram",
      "year": "1963",
      "source": "The Journal of Abnormal and Social Psychology"
    },
    {
      "authors": "Messick",
      "year": "2004",
      "source": "Social Justice Research"
    }
  ],
  "wordCount": 448,
  "image": "https://www.shr.swiss/img/blog-Training-Building-An-Effective-Relationship-With-Your-Manager-Basel-demande-manager-exception-regles-bale-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/demande-manager-exception-regles-bale",
    "en": "https://www.shr.swiss/blog/demande-manager-exception-regles-bale-en",
    "de": "https://www.shr.swiss/blog/demande-manager-exception-regles-bale-de",
    "it": "https://www.shr.swiss/blog/demande-manager-exception-regles-bale-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-relation-avec-son-manager-bale",
    "city": "https://www.shr.swiss/formations-ville/bale",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}