{
  "title": "Cross-departmental cooperation starts before it is needed",
  "url": "https://www.shr.swiss/blog/cooperation-interdepartementale-et-confiance-en",
  "language": "en",
  "datePublished": "2026-02-10",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Study of a multinational group, self-reported measures.",
  "section": "Research",
  "topic": "Complex Management",
  "place": {
    "name": "Lugano",
    "region": "Tessin",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The research",
      "point": "Tsai & Ghoshal (1998, Academy of Management Journal) show that trust between units facilitates resource exchange and value creation.."
    },
    {
      "heading": "The limitation",
      "point": "Study of a multinational group, self-reported measures.."
    },
    {
      "heading": "The nuance",
      "point": "People do not ask a department they do not know for a favour: the relationship precedes the request."
    },
    {
      "heading": "Practical implication, testable in Lugano",
      "point": "Organise a quarterly meeting for mutual introductions between two departments expected to cooperate."
    }
  ],
  "sources": [
    {
      "authors": "Ghoshal",
      "year": "1998",
      "source": "Academy of Management Journal"
    }
  ],
  "wordCount": 105,
  "image": "https://www.shr.swiss/img/blog-Training-Complex-Management-Lugano-cooperation-interdepartementale-et-confiance-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/cooperation-interdepartementale-et-confiance",
    "en": "https://www.shr.swiss/blog/cooperation-interdepartementale-et-confiance-en",
    "de": "https://www.shr.swiss/blog/cooperation-interdepartementale-et-confiance-de",
    "it": "https://www.shr.swiss/blog/cooperation-interdepartementale-et-confiance-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/management-complexe/lugano",
    "city": "https://www.shr.swiss/formations-ville/lugano",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}