{
  "title": "Emotion at Work Is Not the Problem",
  "url": "https://www.shr.swiss/blog/conflit-interpersonnel-et-emotions-en",
  "language": "en",
  "datePublished": "2026-02-12",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Literature review, interpretive managerial applications.",
  "section": "Research",
  "topic": "Conflict Management",
  "place": {
    "name": "Bern",
    "region": "Berne",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The Research",
      "point": "Barsade & Gibson (2007, Academy of Management Perspectives) show that emotions provide information about what matters to people.."
    },
    {
      "heading": "The Limitation",
      "point": "Literature review, interpretive managerial applications.."
    },
    {
      "heading": "The Nuance",
      "point": "Treating emotion as noise to be eliminated deprives managers of valuable information."
    },
    {
      "heading": "A Practical Implication, Testable in Bern",
      "point": "In a conflict, ask what really matters to each person before seeking a solution."
    }
  ],
  "sources": [
    {
      "authors": "Gibson",
      "year": "2007",
      "source": "Academy of Management Perspectives"
    }
  ],
  "wordCount": 97,
  "image": "https://www.shr.swiss/img/blog-Training-Conflict-Management-Bern-conflit-interpersonnel-et-emotions-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/conflit-interpersonnel-et-emotions",
    "en": "https://www.shr.swiss/blog/conflit-interpersonnel-et-emotions-en",
    "de": "https://www.shr.swiss/blog/conflit-interpersonnel-et-emotions-de",
    "it": "https://www.shr.swiss/blog/conflit-interpersonnel-et-emotions-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/gestion-du-conflit/berne",
    "city": "https://www.shr.swiss/formations-ville/berne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}