{
  "title": "Conflict Management: Intervene Early, but Not Too Early",
  "url": "https://www.shr.swiss/blog/conflit-entre-collaborateurs-et-role-du-manager-en",
  "language": "en",
  "datePublished": "2026-02-14",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Practice synthesis, partial validation.",
  "section": "Research",
  "topic": "Conflict Management",
  "place": {
    "name": "Lugano",
    "region": "Tessin",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The Research",
      "point": "Folger, Poole & Stutman (2017, Working Through Conflict) show that managerial intervention helps when the parties have first attempted to resolve the conflict themselves.."
    },
    {
      "heading": "The Limitation",
      "point": "Practice synthesis, partial validation.."
    },
    {
      "heading": "The Nuance",
      "point": "Stepping in immediately infantilises the parties; waiting too long allows the conflict to fester."
    },
    {
      "heading": "Practical Implication, Testable in Lugano",
      "point": "Establish a rule: the parties first attempt a direct discussion, then the manager intervenes within one week if they reach an impasse."
    }
  ],
  "sources": [
    {
      "authors": "Stutman",
      "year": "2017",
      "source": "Working Through Conflict"
    }
  ],
  "wordCount": 111,
  "image": "https://www.shr.swiss/img/blog-Training-Conflict-Management-Lugano-conflit-entre-collaborateurs-et-role-du-manager-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/conflit-entre-collaborateurs-et-role-du-manager",
    "en": "https://www.shr.swiss/blog/conflit-entre-collaborateurs-et-role-du-manager-en",
    "de": "https://www.shr.swiss/blog/conflit-entre-collaborateurs-et-role-du-manager-de",
    "it": "https://www.shr.swiss/blog/conflit-entre-collaborateurs-et-role-du-manager-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/gestion-du-conflit/lugano",
    "city": "https://www.shr.swiss/formations-ville/lugano",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}