{
  "title": "Settling a conflict: is hearing both sides enough?",
  "url": "https://www.shr.swiss/blog/conflit-entendre-les-parties-suffit-il-a-rendre-un-arbitrage-acceptable-en",
  "language": "en",
  "datePublished": "2026-02-10",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Giving people a voice can make a procedure seem fairer to those involved. It proves neither that the decision is better nor that the conflict has been resolved.",
  "section": "Research",
  "topic": "Conflict Management",
  "place": {
    "name": "Bern",
    "region": "Berne",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Robert Folger (1977, Journal of Personality and Social Psychology) experimentally studied the opportunity to express one's views in a situation involving an inequitable allocation."
    },
    {
      "heading": "Having a voice is not only about influencing the decision",
      "point": "E."
    },
    {
      "heading": "The premature conclusion",
      "point": "It would be tempting to conclude that simply hearing everyone out will make an unfavourable ruling acceptable."
    },
    {
      "heading": "What the evidence cannot promise",
      "point": "These experiments isolate certain effects of having a voice, but they do not reproduce the full history of a workplace dispute."
    },
    {
      "heading": "A practical check in Berne",
      "point": "As part of SHR's [conflict management](/formation/gestion-du-conflit/berne) programme, teams in Berne's federal administration, public health, telecommunications or precision industry could undertake a field exercise: for each ruling reviewed, record whether every party could present their arguments before the decision and received the reasons for it."
    }
  ],
  "sources": [
    {
      "authors": "Folger",
      "year": "1977",
      "source": "Journal of Personality and Social Psychology"
    },
    {
      "authors": "Earley",
      "year": "1990",
      "source": "Journal of Personality and Social Psychology"
    }
  ],
  "wordCount": 455,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-02-10-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/conflit-entendre-les-parties-suffit-il-a-rendre-un-arbitrage-acceptable",
    "en": "https://www.shr.swiss/blog/conflit-entendre-les-parties-suffit-il-a-rendre-un-arbitrage-acceptable-en",
    "de": "https://www.shr.swiss/blog/conflit-entendre-les-parties-suffit-il-a-rendre-un-arbitrage-acceptable-de",
    "it": "https://www.shr.swiss/blog/conflit-entendre-les-parties-suffit-il-a-rendre-un-arbitrage-acceptable-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/gestion-du-conflit/berne",
    "city": "https://www.shr.swiss/formations-ville/berne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}