{
  "title": "Not All Workplace Conflicts Are Alike",
  "url": "https://www.shr.swiss/blog/conflit-de-tache-et-conflit-de-relation-en",
  "language": "en",
  "datePublished": "2026-01-14",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A study of real work teams, with effects varying according to trust.",
  "section": "Research",
  "topic": "Conflict Management",
  "place": {
    "name": "Neuchâtel",
    "region": "Neuchâtel",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The Research",
      "point": "Jehn (1995, Administrative Science Quarterly) distinguishes between task conflicts, which are sometimes useful, and relationship conflicts, which are almost always harmful.."
    },
    {
      "heading": "The Limitation",
      "point": "A study of real work teams, with effects varying according to trust.."
    },
    {
      "heading": "The Nuance",
      "point": "A debate over substantive issues degenerates into personal conflict when trust is low."
    },
    {
      "heading": "Practical Implication, Testable in Neuchâtel",
      "point": "During meetings, explicitly distinguish the substantive issue from interpersonal tension, and address the two separately."
    }
  ],
  "sources": [
    {
      "authors": "Jehn",
      "year": "1995",
      "source": "Administrative Science Quarterly"
    }
  ],
  "wordCount": 107,
  "image": "https://www.shr.swiss/img/blog-Training-Conflict-Management-Neuchatel-conflit-de-tache-et-conflit-de-relation-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/conflit-de-tache-et-conflit-de-relation",
    "en": "https://www.shr.swiss/blog/conflit-de-tache-et-conflit-de-relation-en",
    "de": "https://www.shr.swiss/blog/conflit-de-tache-et-conflit-de-relation-de",
    "it": "https://www.shr.swiss/blog/conflit-de-tache-et-conflit-de-relation-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/gestion-du-conflit/neuchatel",
    "city": "https://www.shr.swiss/formations-ville/neuchatel",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}