{
  "title": "Change management: after a reorganisation, do people still know who knows what?",
  "url": "https://www.shr.swiss/blog/conduite-du-changement-reorganisation-savoir-qui-sait-quoi-geneve-en",
  "language": "en",
  "datePublished": "2025-08-13",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A reorganisation can preserve skills while making them harder to locate. Research on transactive memory sheds light on this less visible cost of change.",
  "section": "Research",
  "topic": "Change Leadership",
  "place": {
    "name": "Geneva",
    "region": "Genève",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Diane Wei Liang, Richard Moreland and Linda Argote (1995, Personality and Social Psychology Bulletin) observed in an assembly experiment that groups trained together performed better than groups whose members had trained separately."
    },
    {
      "heading": "A mechanism that goes beyond the skills directory",
      "point": "Kyle Lewis (2003, Journal of Applied Psychology) developed and validated in field settings a measure of transactive memory distinguishing specialisation, credibility and coordination."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that existing teams should be preserved or a new directory published."
    },
    {
      "heading": "What the evidence does not allow us to promise",
      "point": "The assembly experiment does not reproduce the constraints of a transformation in a bank or an international organisation."
    },
    {
      "heading": "A practical check in Genève",
      "point": "One possible exercise within SHR's change management programme is to select comparable requests requiring expertise outside the team, before a reorganisation and again after implementation."
    }
  ],
  "sources": [
    {
      "authors": "Argote",
      "year": "1995",
      "source": "Personality and Social Psychology Bulletin"
    },
    {
      "authors": "Lewis",
      "year": "2003",
      "source": "Journal of Applied Psychology"
    }
  ],
  "wordCount": 417,
  "image": "https://www.shr.swiss/img/blog-Training-Change-Leadership-Geneva-conduite-du-changement-reorganisation-savoir-qui-sait-quoi-geneve-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/conduite-du-changement-reorganisation-savoir-qui-sait-quoi-geneve",
    "en": "https://www.shr.swiss/blog/conduite-du-changement-reorganisation-savoir-qui-sait-quoi-geneve-en",
    "de": "https://www.shr.swiss/blog/conduite-du-changement-reorganisation-savoir-qui-sait-quoi-geneve-de",
    "it": "https://www.shr.swiss/blog/conduite-du-changement-reorganisation-savoir-qui-sait-quoi-geneve-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/conduite-du-changement/geneve",
    "city": "https://www.shr.swiss/formations-ville/geneve",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}