{
  "title": "Change management: what happens to earlier promises?",
  "url": "https://www.shr.swiss/blog/conduite-du-changement-que-deviennent-les-promesses-anterieures-en",
  "language": "en",
  "datePublished": "2025-03-07",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A transformation does not automatically supersede earlier commitments. Research on the psychological contract invites managers to examine what employees believe they were promised.",
  "section": "Research",
  "topic": "Change Leadership",
  "place": {
    "name": "Lugano",
    "region": "Tessin",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Sandra L."
    },
    {
      "heading": "From an unfulfilled promise to a sense of betrayal",
      "point": "Elizabeth Wolfe Morrison and Sandra L."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that every expressed expectation must be honoured, or that managers should stop making promises altogether."
    },
    {
      "heading": "What the evidence cannot guarantee",
      "point": "The empirical study is not a controlled trial of a change management method, and the second article presents a theoretical model."
    },
    {
      "heading": "A practical check in Lugano",
      "point": "As part of SHR's change management programme, a proposed exercise in Lugano is to compile an Italian-language register of commitments reported by teams before a reorganisation, distinguishing documented promises, reported promises and expectations."
    }
  ],
  "sources": [
    {
      "authors": "Rousseau",
      "year": "1994",
      "source": "Journal of Organizational Behavior"
    },
    {
      "authors": "Robinson",
      "year": "1997",
      "source": "Academy of Management Review"
    }
  ],
  "wordCount": 428,
  "image": "https://www.shr.swiss/img/blog-Training-Change-Leadership-Lugano-conduite-du-changement-que-deviennent-les-promesses-anterieures-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/conduite-du-changement-que-deviennent-les-promesses-anterieures",
    "en": "https://www.shr.swiss/blog/conduite-du-changement-que-deviennent-les-promesses-anterieures-en",
    "de": "https://www.shr.swiss/blog/conduite-du-changement-que-deviennent-les-promesses-anterieures-de",
    "it": "https://www.shr.swiss/blog/conduite-du-changement-que-deviennent-les-promesses-anterieures-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-conduite-du-changement-lugano",
    "city": "https://www.shr.swiss/formations-ville/lugano",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}