{
  "title": "Change management: what does a default option decide?",
  "url": "https://www.shr.swiss/blog/conduite-du-changement-options-par-defaut-lugano-en",
  "language": "en",
  "datePublished": "2024-12-08",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "A preselected setting can steer a transition without explicit discussion. Keeping it does not, however, prove either preference or support.",
  "section": "Research",
  "topic": "Change Leadership",
  "place": {
    "name": "Lugano",
    "region": "Tessin",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "William Samuelson and Richard Zeckhauser (1988, Journal of Risk and Uncertainty) show that presenting an option as the status quo can increase the likelihood of its being selected."
    },
    {
      "heading": "When the initial setting becomes an anchor",
      "point": "Brigitte C."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that preselecting the desired behaviour is enough to make a change successful."
    },
    {
      "heading": "What the evidence cannot settle",
      "point": "Decision experiments and a study of a savings plan do not demonstrate that default settings improve work quality in an organisation undergoing change."
    },
    {
      "heading": "A practical check in Lugano",
      "point": "Within SHR's change management programme, an exercise applicable in Lugano is to examine a reversible internal setting with no compliance implications, such as the display format of a tracking dashboard, in a bank, a fashion or trading company, or an Italian-speaking family SME."
    }
  ],
  "sources": [
    {
      "authors": "Zeckhauser",
      "year": "1988",
      "source": "Journal of Risk and Uncertainty"
    },
    {
      "authors": "Shea",
      "year": "2001",
      "source": "The Quarterly Journal of Economics"
    }
  ],
  "wordCount": 441,
  "image": "https://www.shr.swiss/img/blog-Training-Change-Leadership-Lugano-conduite-du-changement-options-par-defaut-lugano-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/conduite-du-changement-options-par-defaut-lugano",
    "en": "https://www.shr.swiss/blog/conduite-du-changement-options-par-defaut-lugano-en",
    "de": "https://www.shr.swiss/blog/conduite-du-changement-options-par-defaut-lugano-de",
    "it": "https://www.shr.swiss/blog/conduite-du-changement-options-par-defaut-lugano-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-conduite-du-changement-lugano",
    "city": "https://www.shr.swiss/formations-ville/lugano",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}