{
  "title": "Change management: do performance measures reward yesterday's priorities?",
  "url": "https://www.shr.swiss/blog/conduite-du-changement-les-indicateurs-recompensent-ils-les-anciennes-priorites-en",
  "language": "en",
  "datePublished": "2025-09-21",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Asking for new practices while rewarding old outcomes creates a managerial contradiction. Research helps explain it, without offering a universal remedy.",
  "section": "Research",
  "topic": "Change Leadership",
  "place": {
    "name": "Sion",
    "region": "Valais",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Steven Kerr (1975, Academy of Management Journal) examines a recurring contradiction: organisations sometimes reward behaviours other than those they claim to want."
    },
    {
      "heading": "The mechanism: effort also follows what is measured",
      "point": "Bengt Holmström and Paul Milgrom (1991, Journal of Law, Economics, & Organization) propose a theoretical model in which a person allocates effort across tasks whose outcomes differ in how easily they can be measured."
    },
    {
      "heading": "The hasty conclusion",
      "point": "It would be tempting to conclude that replacing old measures with new ones is enough."
    },
    {
      "heading": "What these studies cannot promise",
      "point": "Neither article provides a causal evaluation of transformation programmes: one develops an analysis through examples, the other a formal model."
    },
    {
      "heading": "A practical check in Sion",
      "point": "As part of the SHR — Swiss Human Resources change management programme, one possible exercise in Sion is to select a new priority: coordinated hydropower maintenance, continuity of care, wine-sector traceability or cooperation between alpine tourism providers."
    }
  ],
  "sources": [
    {
      "authors": "Kerr",
      "year": "1975",
      "source": "Academy of Management Journal"
    },
    {
      "authors": "Milgrom",
      "year": "1991",
      "source": "Journal of Law, Economics, & Organization"
    }
  ],
  "wordCount": 405,
  "image": "https://www.shr.swiss/img/blog-Training-Change-Leadership-Sion-conduite-du-changement-les-indicateurs-recompensent-ils-les-anciennes-priorites-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/conduite-du-changement-les-indicateurs-recompensent-ils-les-anciennes-priorites",
    "en": "https://www.shr.swiss/blog/conduite-du-changement-les-indicateurs-recompensent-ils-les-anciennes-priorites-en",
    "de": "https://www.shr.swiss/blog/conduite-du-changement-les-indicateurs-recompensent-ils-les-anciennes-priorites-de",
    "it": "https://www.shr.swiss/blog/conduite-du-changement-les-indicateurs-recompensent-ils-les-anciennes-priorites-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/conduite-du-changement/sion",
    "city": "https://www.shr.swiss/formations-ville/sion",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}