{
  "title": "Instructions: what “received” does not establish",
  "url": "https://www.shr.swiss/blog/comprendre-une-consigne-au-dela-du-message-recu-en",
  "language": "en",
  "datePublished": "2026-02-01",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Receiving a message does not necessarily mean understanding an instruction. Research invites us to examine how people establish sufficient shared understanding to act.",
  "section": "Research",
  "topic": "Communication",
  "place": {
    "name": "Geneva",
    "region": "Genève",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Herbert H."
    },
    {
      "heading": "The mechanism: establishing sufficient understanding",
      "point": "Herbert H."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might infer that recipients should always restate every instruction."
    },
    {
      "heading": "What the evidence cannot guarantee",
      "point": "An experimental figure-identification task and a framework for analysing conversation do not constitute an evaluation of handovers in banking or commodity trading."
    },
    {
      "heading": "A practical check in Genève",
      "point": "In a Geneva team working in private banking, an international organisation, luxury watchmaking or commodity trading, test a restatement process for two weeks on instructions involving a handover."
    }
  ],
  "sources": [
    {
      "authors": "Wilkes-Gibbs",
      "year": "1986",
      "source": "Cognition"
    },
    {
      "authors": "Schaefer",
      "year": "1989",
      "source": "Cognitive Science"
    }
  ],
  "wordCount": 408,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-02-01-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/comprendre-une-consigne-au-dela-du-message-recu",
    "en": "https://www.shr.swiss/blog/comprendre-une-consigne-au-dela-du-message-recu-en",
    "de": "https://www.shr.swiss/blog/comprendre-une-consigne-au-dela-du-message-recu-de",
    "it": "https://www.shr.swiss/blog/comprendre-une-consigne-au-dela-du-message-recu-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/communication/geneve",
    "city": "https://www.shr.swiss/formations-ville/geneve",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}