{
  "title": "When Nonverbal Cues Betray the Message",
  "url": "https://www.shr.swiss/blog/communication-non-verbale-et-credibilite-du-manager-en",
  "language": "en",
  "datePublished": "2026-01-27",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Studies on simple emotions, often misquoted beyond their scope.",
  "section": "Research",
  "topic": "Communication",
  "place": {
    "name": "Lausanne",
    "region": "Vaud",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The Research",
      "point": "Mehrabian (1971, Silent Messages) shows that when words and demeanour diverge, it is the demeanour that is believed.."
    },
    {
      "heading": "The Limitation",
      "point": "Studies on simple emotions, often misquoted beyond their scope.."
    },
    {
      "heading": "The Nuance",
      "point": "One cannot « communicate » a conviction one does not hold: inconsistency is seen before it is heard."
    },
    {
      "heading": "Practical Implication, Verifiable in Lausanne",
      "point": "Before a difficult announcement, check that the content is genuinely endorsed — otherwise, rework the decision, not the speech."
    }
  ],
  "sources": [
    {
      "authors": "Mehrabian",
      "year": "1971",
      "source": "Silent Messages"
    }
  ],
  "wordCount": 110,
  "image": "https://www.shr.swiss/img/blog-Training-Communication-Lausanne-communication-non-verbale-et-credibilite-du-manager-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/communication-non-verbale-et-credibilite-du-manager",
    "en": "https://www.shr.swiss/blog/communication-non-verbale-et-credibilite-du-manager-en",
    "de": "https://www.shr.swiss/blog/communication-non-verbale-et-credibilite-du-manager-de",
    "it": "https://www.shr.swiss/blog/communication-non-verbale-et-credibilite-du-manager-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/communication/lausanne",
    "city": "https://www.shr.swiss/formations-ville/lausanne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}