{
  "title": "Internal Communication: The Problem Is Not a Lack of Information",
  "url": "https://www.shr.swiss/blog/communication-interne-la-surcharge-informationnelle-en",
  "language": "en",
  "datePublished": "2026-10-08",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Organisations communicate more than ever. Research on information overload shows that quantity impairs attention and decision-making.",
  "section": "Research",
  "topic": "Communication",
  "place": {
    "name": "Bern",
    "region": "Berne",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "Understanding Information Overload",
      "point": "Martin Eppler and Jeanne Mengis (2004, The Information Society) synthesise research on information overload: beyond a certain volume, additional information reduces the quality of decisions rather than improving it."
    },
    {
      "heading": "What Employees Experience",
      "point": "Angela Edmunds and Anne Morris (2000, International Journal of Information Management) describe employees who filter information, postpone reading or stop reading altogether when faced with the flow of information."
    },
    {
      "heading": "The Limits of the Evidence",
      "point": "Some of this research dates back to the email era and has difficulty capturing today's instant messaging."
    },
    {
      "heading": "What This Means for Internal Communication",
      "point": "Adding a channel or sending a message again increases volume without addressing selection."
    },
    {
      "heading": "A Practical Implication to Test in Bern",
      "point": "For one week, count the internal messages received by a team and those that required action."
    }
  ],
  "sources": [
    {
      "authors": "Mengis",
      "year": "2004",
      "source": "The Information Society"
    },
    {
      "authors": "Morris",
      "year": "2000",
      "source": "International Journal of Information Management"
    }
  ],
  "wordCount": 235,
  "image": "https://www.shr.swiss/img/blog-Training-Communication-Bern-communication-interne-la-surcharge-informationnelle-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/communication-interne-la-surcharge-informationnelle",
    "en": "https://www.shr.swiss/blog/communication-interne-la-surcharge-informationnelle-en",
    "de": "https://www.shr.swiss/blog/communication-interne-la-surcharge-informationnelle-de",
    "it": "https://www.shr.swiss/blog/communication-interne-la-surcharge-informationnelle-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/communication/berne",
    "city": "https://www.shr.swiss/formations-ville/berne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}