{
  "title": "Internal communication and satisfaction: the frontline manager's role",
  "url": "https://www.shr.swiss/blog/communication-interne-et-satisfaction-le-role-du-manager-de-proximite-en",
  "language": "en",
  "datePublished": "2026-08-09",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Employees judge internal communication first through their direct manager and face-to-face channels.",
  "section": "Research",
  "topic": "Communication",
  "place": {
    "name": "Fribourg",
    "region": "Fribourg",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The study",
      "point": "Linjuan Rita Men (2014, Management Communication Quarterly) finds in an employee survey that transformational leadership and face-to-face channels are associated with higher satisfaction with internal [communication](/formation/communication/fribourg).."
    },
    {
      "heading": "Study limits",
      "point": "Cross-sectional and perception-based; it does not show that changing channels improves satisfaction.."
    },
    {
      "heading": "The nuance",
      "point": "Digital channels remain useful for facts; the combination and managerial relay matter."
    },
    {
      "heading": "The limit of common practice",
      "point": "Centring communication on leadership and the intranet, leaving managers to learn news with their teams.."
    },
    {
      "heading": "A practical check in Fribourg",
      "point": "Brief managers 24 hours before each major announcement with three key messages; then ask teams one short question on whether they understood 'why'."
    }
  ],
  "sources": [
    {
      "authors": "Men",
      "year": "2014",
      "source": "Management Communication Quarterly"
    }
  ],
  "wordCount": 128,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-08-09-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/communication-interne-et-satisfaction-le-role-du-manager-de-proximite",
    "en": "https://www.shr.swiss/blog/communication-interne-et-satisfaction-le-role-du-manager-de-proximite-en",
    "de": "https://www.shr.swiss/blog/communication-interne-et-satisfaction-le-role-du-manager-de-proximite-de",
    "it": "https://www.shr.swiss/blog/communication-interne-et-satisfaction-le-role-du-manager-de-proximite-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/communication/fribourg",
    "city": "https://www.shr.swiss/formations-ville/fribourg",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}