{
  "title": "Clarifying roles: what a manager can actually resolve",
  "url": "https://www.shr.swiss/blog/clarifier-les-roles-ce-que-le-manager-peut-vraiment-resoudre-en",
  "language": "en",
  "datePublished": "2025-12-31",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Defining responsibilities seems an obvious response to coordination problems. Research nevertheless suggests distinguishing unclear expectations from incompatible ones.",
  "section": "Research",
  "topic": "Frontline Management",
  "place": {
    "name": "Zurich",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "John R."
    },
    {
      "heading": "Two difficulties requiring different responses",
      "point": "Susan E."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that a better job description is enough to solve the problem."
    },
    {
      "heading": "What the evidence cannot promise",
      "point": "Much of the research synthesised relies on correlational data and self-reported perceptions, which limits causal conclusions."
    },
    {
      "heading": "A practical check in Zurich",
      "point": "As part of SHR's « Management de proximité » programme, a proposed exercise for Zurich teams in financial services, insurance, tech or the European headquarters of international groups would be to log, over two weeks, every case requiring a decision on responsibility or priority."
    }
  ],
  "sources": [
    {
      "authors": "Lirtzman",
      "year": "1970",
      "source": "Administrative Science Quarterly"
    },
    {
      "authors": "Schuler",
      "year": "1985",
      "source": "Organizational Behavior and Human Decision Processes"
    }
  ],
  "wordCount": 426,
  "image": "https://www.shr.swiss/img/blog-editorial-2025-12-31-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/clarifier-les-roles-ce-que-le-manager-peut-vraiment-resoudre",
    "en": "https://www.shr.swiss/blog/clarifier-les-roles-ce-que-le-manager-peut-vraiment-resoudre-en",
    "de": "https://www.shr.swiss/blog/clarifier-les-roles-ce-que-le-manager-peut-vraiment-resoudre-de",
    "it": "https://www.shr.swiss/blog/clarifier-les-roles-ce-que-le-manager-peut-vraiment-resoudre-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/management-de-proximite/zurich",
    "city": "https://www.shr.swiss/formations-ville/zurich",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}