{
  "title": "Che cosa succede davvero in un team in conflitto?",
  "url": "https://www.shr.swiss/blog/ce-que-jehn-a-observe-dans-les-equipes-en-conflit-it",
  "language": "it",
  "datePublished": "2025-12-01",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Una sola organizzazione, dati perlopiù trasversali.",
  "section": "Ricerca",
  "topic": "Gestione del conflitto",
  "place": {
    "name": "Zurigo",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "La ricerca",
      "point": "Karen Jehn (1995, Administrative Science Quarterly): il conflitto relazionale riduce la soddisfazione, l'effetto di quello sul compito dipende dalla routine.."
    },
    {
      "heading": "Il limite",
      "point": "Una sola organizzazione, dati perlopiù trasversali."
    },
    {
      "heading": "Verifica pratica a Zurigo",
      "point": "Far classificare al team gli ultimi tre disaccordi come lavorativi o personali e confrontare con la percezione del manager."
    }
  ],
  "sources": [
    {
      "authors": "Jehn",
      "year": "1995",
      "source": "Administrative Science Quarterly"
    }
  ],
  "wordCount": 96,
  "image": "https://www.shr.swiss/img/blog-editorial-2025-12-01-it.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/ce-que-jehn-a-observe-dans-les-equipes-en-conflit",
    "en": "https://www.shr.swiss/blog/ce-que-jehn-a-observe-dans-les-equipes-en-conflit-en",
    "de": "https://www.shr.swiss/blog/ce-que-jehn-a-observe-dans-les-equipes-en-conflit-de",
    "it": "https://www.shr.swiss/blog/ce-que-jehn-a-observe-dans-les-equipes-en-conflit-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/gestion-du-conflit/zurich",
    "city": "https://www.shr.swiss/formations-ville/zurich",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}