{
  "title": "What really happens in a team in conflict?",
  "url": "https://www.shr.swiss/blog/ce-que-jehn-a-observe-dans-les-equipes-en-conflit-en",
  "language": "en",
  "datePublished": "2025-12-01",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "One organisation, mostly cross-sectional data.",
  "section": "Research",
  "topic": "Conflict Management",
  "place": {
    "name": "Zurich",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The research",
      "point": "Karen Jehn (1995, Administrative Science Quarterly) finds relationship conflict lowers satisfaction, while task conflict effects depend on how routine the work is.."
    },
    {
      "heading": "The limit",
      "point": "One organisation, mostly cross-sectional data."
    },
    {
      "heading": "Practical check in Zurich",
      "point": "Ask the team to classify the last three disagreements as work or personal and compare with the manager's view."
    }
  ],
  "sources": [
    {
      "authors": "Jehn",
      "year": "1995",
      "source": "Administrative Science Quarterly"
    }
  ],
  "wordCount": 88,
  "image": "https://www.shr.swiss/img/blog-editorial-2025-12-01-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/ce-que-jehn-a-observe-dans-les-equipes-en-conflit",
    "en": "https://www.shr.swiss/blog/ce-que-jehn-a-observe-dans-les-equipes-en-conflit-en",
    "de": "https://www.shr.swiss/blog/ce-que-jehn-a-observe-dans-les-equipes-en-conflit-de",
    "it": "https://www.shr.swiss/blog/ce-que-jehn-a-observe-dans-les-equipes-en-conflit-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/gestion-du-conflit/zurich",
    "city": "https://www.shr.swiss/formations-ville/zurich",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}