{
  "title": "Automation bias: when managers stop checking",
  "url": "https://www.shr.swiss/blog/biais-d-automatisation-quand-le-manager-cesse-de-verifier-en",
  "language": "en",
  "datePublished": "2026-09-06",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Automated aids reduce some errors and create others — documented by human-factors research long before generative AI.",
  "section": "Research",
  "topic": "Managing in the Age of Artificial Intelligence",
  "place": {
    "name": "Zurich",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The classic finding",
      "point": "Raja Parasuraman and Dietrich Manzey (2010, Human Factors) review complacency and automation bias: users skip checks and follow wrong cues, experts included."
    },
    {
      "heading": "Confirmation at work",
      "point": "Kate Goddard, Abdul Roudsari and Jeremy Wyatt (2012, Journal of the American Medical Informatics Association) document the phenomenon in clinical decision support, noting heterogeneous studies and no standard measure.."
    },
    {
      "heading": "Nuance: automation still helps",
      "point": "None of this says drop the tool; workload, trust and interface design modulate the bias."
    },
    {
      "heading": "The limit of common practice",
      "point": "Adding 'please review the output' is not enough: under pressure, checking is the first step dropped."
    },
    {
      "heading": "A practical check in Zurich",
      "point": "For each AI-assisted deliverable, name one specific checkpoint (figure, source, quote) verified by someone else."
    }
  ],
  "sources": [
    {
      "authors": "Manzey",
      "year": "2010",
      "source": "Human Factors"
    },
    {
      "authors": "Wyatt",
      "year": "2012",
      "source": "Journal of the American Medical Informatics Association"
    }
  ],
  "wordCount": 184,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-09-06-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/biais-d-automatisation-quand-le-manager-cesse-de-verifier",
    "en": "https://www.shr.swiss/blog/biais-d-automatisation-quand-le-manager-cesse-de-verifier-en",
    "de": "https://www.shr.swiss/blog/biais-d-automatisation-quand-le-manager-cesse-de-verifier-de",
    "it": "https://www.shr.swiss/blog/biais-d-automatisation-quand-le-manager-cesse-de-verifier-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/manager-ere-ia/zurich",
    "city": "https://www.shr.swiss/formations-ville/zurich",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}