{
  "title": "Algorithm aversion or appreciation: what research says",
  "url": "https://www.shr.swiss/blog/aversion-ou-appreciation-des-algorithmes-ce-que-dit-la-recherche-en",
  "language": "en",
  "datePublished": "2026-09-01",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Do managers trust algorithmic advice too much or too little? Experimental studies diverge — instructively.",
  "section": "Research",
  "topic": "Managing in the Age of Artificial Intelligence",
  "place": {
    "name": "Lausanne",
    "region": "Vaud",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "Documented aversion",
      "point": "Berkeley Dietvorst, Joseph Simmons and Cade Massey (2015, Journal of Experimental Psychology: General) show participants abandon an algorithm faster than a human after seeing it err, even when the algorithm remains more accurate."
    },
    {
      "heading": "Equally documented appreciation",
      "point": "Jennifer Logg, Julia Minson and Don Moore (2019, Organizational Behavior and Human Decision Processes) find laypeople follow advice more when it is labelled algorithmic."
    },
    {
      "heading": "What the divergence teaches",
      "point": "The findings are compatible: trust depends on user expertise, error visibility and domain."
    },
    {
      "heading": "The limit of common practice",
      "point": "Training managers to 'trust AI' or 'distrust AI' is too crude."
    },
    {
      "heading": "A practical check in Lausanne",
      "point": "For a month, log each recommendation followed or overridden and its outcome."
    }
  ],
  "sources": [
    {
      "authors": "Massey",
      "year": "2015",
      "source": "Journal of Experimental Psychology: General"
    },
    {
      "authors": "Moore",
      "year": "2019",
      "source": "Organizational Behavior and Human Decision Processes"
    }
  ],
  "wordCount": 219,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-09-01-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/aversion-ou-appreciation-des-algorithmes-ce-que-dit-la-recherche",
    "en": "https://www.shr.swiss/blog/aversion-ou-appreciation-des-algorithmes-ce-que-dit-la-recherche-en",
    "de": "https://www.shr.swiss/blog/aversion-ou-appreciation-des-algorithmes-ce-que-dit-la-recherche-de",
    "it": "https://www.shr.swiss/blog/aversion-ou-appreciation-des-algorithmes-ce-que-dit-la-recherche-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/manager-ere-ia/lausanne",
    "city": "https://www.shr.swiss/formations-ville/lausanne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}