{
  "title": "Waiting for a decision: offer reassurance or make uncertainty explicit?",
  "url": "https://www.shr.swiss/blog/attendre-une-decision-rassurer-ou-rendre-incertitude-explicite-en",
  "language": "en",
  "datePublished": "2025-01-25",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "When a decision is delayed, reassuring a team does not necessarily mean predicting a favourable outcome. Research instead encourages a distinction between uncertainty, anticipated threat and a sense of control.",
  "section": "Research",
  "topic": "Emotional Intelligence",
  "place": {
    "name": "Lausanne",
    "region": "Vaud",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Dan W."
    },
    {
      "heading": "A lack of control can change interpretation",
      "point": "Jennifer A."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that managers should restore confidence by projecting certainty."
    },
    {
      "heading": "What the evidence cannot promise",
      "point": "A review of anxiety mechanisms and experiments on control do not amount to an evaluation of a management communication protocol."
    },
    {
      "heading": "A practical check in Lausanne",
      "point": "For a Lausanne team facing one of these waiting periods, SHR can propose a four-week trial: maintain a shared log of open questions, each with a person responsible for follow-up and a date for the next update, even if the decision remains pending."
    }
  ],
  "sources": [
    {
      "authors": "Nitschke",
      "year": "2013",
      "source": "Nature Reviews Neuroscience"
    },
    {
      "authors": "Galinsky",
      "year": "2008",
      "source": "Science"
    }
  ],
  "wordCount": 446,
  "image": "https://www.shr.swiss/img/blog-Training-Emotional-Intelligence-Lausanne-attendre-une-decision-rassurer-ou-rendre-incertitude-explicite-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/attendre-une-decision-rassurer-ou-rendre-incertitude-explicite",
    "en": "https://www.shr.swiss/blog/attendre-une-decision-rassurer-ou-rendre-incertitude-explicite-en",
    "de": "https://www.shr.swiss/blog/attendre-une-decision-rassurer-ou-rendre-incertitude-explicite-de",
    "it": "https://www.shr.swiss/blog/attendre-une-decision-rassurer-ou-rendre-incertitude-explicite-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-intelligence-emotionnelle-lausanne",
    "city": "https://www.shr.swiss/formations-ville/lausanne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}