{
  "title": "AI assistants: is treating every request the same way fair?",
  "url": "https://www.shr.swiss/blog/assistants-ia-traiter-demandes-equitablement-fribourg-en",
  "language": "en",
  "datePublished": "2025-01-15",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "An assistant can apply a rule consistently without making the process fair. Research on organisational justice calls for a distinction between outcomes, procedures and how they are communicated.",
  "section": "Research",
  "topic": "Building AI Assistants and Agents Without Coding",
  "place": {
    "name": "Fribourg",
    "region": "Fribourg",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Jason A."
    },
    {
      "heading": "Explanations matter, but do not replace outcomes",
      "point": "Jerald Greenberg (1990, Journal of Applied Psychology) studied responses to temporary pay cuts in an industrial setting."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that programming an identical rule and a polite explanation for every request is enough."
    },
    {
      "heading": "What the evidence does not establish",
      "point": "These studies concern neither generative models nor no-code agent-building platforms."
    },
    {
      "heading": "A practical check in Fribourg",
      "point": "In SHR's programme « Créer ses assistants et agents IA sans coder », an exercise set in Fribourg could use a fictional training-request triage process spanning the agri-food sector, bilingual industry and the university hub."
    }
  ],
  "sources": [
    {
      "authors": "Colquitt",
      "year": "2001",
      "source": "Journal of Applied Psychology"
    },
    {
      "authors": "Greenberg",
      "year": "1990",
      "source": "Journal of Applied Psychology"
    }
  ],
  "wordCount": 409,
  "image": "https://www.shr.swiss/img/blog-Training-Building-AI-Assistants-And-Agents-Without-Coding-Fribourg-assistants-ia-traiter-demandes-equitablement-fribourg-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/assistants-ia-traiter-demandes-equitablement-fribourg",
    "en": "https://www.shr.swiss/blog/assistants-ia-traiter-demandes-equitablement-fribourg-en",
    "de": "https://www.shr.swiss/blog/assistants-ia-traiter-demandes-equitablement-fribourg-de",
    "it": "https://www.shr.swiss/blog/assistants-ia-traiter-demandes-equitablement-fribourg-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-assistants-agents-ia-fribourg",
    "city": "https://www.shr.swiss/formations-ville/fribourg",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}