{
  "title": "AI assistants: standardising without making service rigid",
  "url": "https://www.shr.swiss/blog/assistants-ia-standardiser-sans-rigidifier-le-service-en",
  "language": "en",
  "datePublished": "2025-10-25",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "An assistant can make a procedure more accessible while also making it more rigid. Organisational research invites us to distinguish support for the work from compliance imposed on the people doing it.",
  "section": "Research",
  "topic": "Building AI Assistants and Agents Without Coding",
  "place": {
    "name": "Sion",
    "region": "Valais",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Paul S."
    },
    {
      "heading": "A routine is more than its instructions",
      "point": "Martha S."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that every user should be free to bypass the proposed workflow."
    },
    {
      "heading": "What these studies do not demonstrate",
      "point": "Both articles are theoretical contributions to organisational research, not evaluations of generative assistants or no-code platforms."
    },
    {
      "heading": "A practical check in Sion",
      "point": "As part of SHR's “Creating your own AI assistants and agents without coding” programme, an exercise in Sion could address the routing of administrative requests relating to hydropower, healthcare, viticulture and Alpine tourism, without entrusting sensitive decisions to the assistant."
    }
  ],
  "sources": [
    {
      "authors": "Borys",
      "year": "1996",
      "source": "Administrative Science Quarterly"
    },
    {
      "authors": "Pentland",
      "year": "2003",
      "source": "Administrative Science Quarterly"
    }
  ],
  "wordCount": 443,
  "image": "https://www.shr.swiss/img/blog-Training-Building-AI-Assistants-And-Agents-Without-Coding-Sion-assistants-ia-standardiser-sans-rigidifier-le-service-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/assistants-ia-standardiser-sans-rigidifier-le-service",
    "en": "https://www.shr.swiss/blog/assistants-ia-standardiser-sans-rigidifier-le-service-en",
    "de": "https://www.shr.swiss/blog/assistants-ia-standardiser-sans-rigidifier-le-service-de",
    "it": "https://www.shr.swiss/blog/assistants-ia-standardiser-sans-rigidifier-le-service-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/assistants-agents-ia/sion",
    "city": "https://www.shr.swiss/formations-ville/sion",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}