{
  "title": "AI assistants: finding the right expertise in Basel",
  "url": "https://www.shr.swiss/blog/assistants-ia-retrouver-la-bonne-expertise-a-bale-en",
  "language": "en",
  "datePublished": "2025-08-02",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "An assistant does not have to answer every question. It can also help identify the person able to resolve it, provided that a directory is not mistaken for coordination.",
  "section": "Research",
  "topic": "Building AI Assistants and Agents Without Coding",
  "place": {
    "name": "Basel",
    "region": "Bâle-Ville",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Samer Faraj and Lee Sproull (2000, Management Science) show, in software development teams, that expertise coordination is associated with performance beyond the mere presence of expertise within the team."
    },
    {
      "heading": "A directory is not a collective memory",
      "point": "Kyle Lewis (2003, Journal of Applied Psychology) develops and validates a measure of transactive memory systems organised around specialisation, credibility and coordination."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that connecting an assistant to the staff directory is enough to improve access to expertise."
    },
    {
      "heading": "What the evidence does not establish",
      "point": "These studies concern human coordination and team memory, not no-code generative assistants."
    },
    {
      "heading": "A practical check in Basel",
      "point": "Within SHR's programme « Créer ses assistants et agents IA sans coder », a relevant exercise would be to prototype a routing assistant for non-sensitive requests between pharmaceuticals, life sciences, Rhine logistics and international R&D."
    }
  ],
  "sources": [
    {
      "authors": "Sproull",
      "year": "2000",
      "source": "Management Science"
    },
    {
      "authors": "Lewis",
      "year": "2003",
      "source": "Journal of Applied Psychology"
    }
  ],
  "wordCount": 439,
  "image": "https://www.shr.swiss/img/blog-Training-Building-AI-Assistants-And-Agents-Without-Coding-Basel-assistants-ia-retrouver-la-bonne-expertise-a-bale-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/assistants-ia-retrouver-la-bonne-expertise-a-bale",
    "en": "https://www.shr.swiss/blog/assistants-ia-retrouver-la-bonne-expertise-a-bale-en",
    "de": "https://www.shr.swiss/blog/assistants-ia-retrouver-la-bonne-expertise-a-bale-de",
    "it": "https://www.shr.swiss/blog/assistants-ia-retrouver-la-bonne-expertise-a-bale-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/assistants-agents-ia/bale",
    "city": "https://www.shr.swiss/formations-ville/bale",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}