{
  "title": "No-code AI assistants: who maintains them when work changes?",
  "url": "https://www.shr.swiss/blog/assistants-ia-qui-les-maintient-quand-le-travail-change-en",
  "language": "en",
  "datePublished": "2025-11-22",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Building an assistant does not secure its lasting place in everyday work. Research on technologies and routines points to a less visible responsibility: organisational maintenance.",
  "section": "Research",
  "topic": "Building AI Assistants and Agents Without Coding",
  "place": {
    "name": "Sion",
    "region": "Valais",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Wanda J."
    },
    {
      "heading": "A written procedure is not the whole routine",
      "point": "Martha S."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that the assistant should immediately be adapted to every observed variation."
    },
    {
      "heading": "What these studies do not demonstrate",
      "point": "These publications address neither generative models nor no-code platforms; they do not measure the effect of a maintenance policy on their performance."
    },
    {
      "heading": "A practical check in Sion",
      "point": "In a SHR programme workshop in Sion, assemble a set of fictional requests: a hydropower maintenance report, a healthcare administrative enquiry, a vineyard tasting booking and a change to an alpine tourism service."
    }
  ],
  "sources": [
    {
      "authors": "Orlikowski",
      "year": "1992",
      "source": "Organization Science"
    },
    {
      "authors": "Pentland",
      "year": "2003",
      "source": "Administrative Science Quarterly"
    }
  ],
  "wordCount": 429,
  "image": "https://www.shr.swiss/img/blog-Training-Building-AI-Assistants-And-Agents-Without-Coding-Sion-assistants-ia-qui-les-maintient-quand-le-travail-change-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/assistants-ia-qui-les-maintient-quand-le-travail-change",
    "en": "https://www.shr.swiss/blog/assistants-ia-qui-les-maintient-quand-le-travail-change-en",
    "de": "https://www.shr.swiss/blog/assistants-ia-qui-les-maintient-quand-le-travail-change-de",
    "it": "https://www.shr.swiss/blog/assistants-ia-qui-les-maintient-quand-le-travail-change-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/assistants-agents-ia/sion",
    "city": "https://www.shr.swiss/formations-ville/sion",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}