{
  "title": "AI assistants: what should they optimise in Lausanne?",
  "url": "https://www.shr.swiss/blog/assistants-ia-quel-objectif-leur-faire-optimiser-a-lausanne-en",
  "language": "en",
  "datePublished": "2025-07-28",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "An assistant can improve a metric without improving the service delivered. Research on goals and rankings suggests distinguishing what we count from what we actually want to achieve.",
  "section": "Research",
  "topic": "Building AI Assistants and Agents Without Coding",
  "place": {
    "name": "Lausanne",
    "region": "Vaud",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Steven Kerr (1975, Academy of Management Journal) analyses the gap between the behaviours organisations reward and those they say they want."
    },
    {
      "heading": "When measurement changes the work",
      "point": "Wendy Espeland and Michael Sauder (2007, American Journal of Sociology) examine how rankings transform the practices of US law schools."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that metrics should be abandoned, or simply that more should be added."
    },
    {
      "heading": "What these studies cannot establish",
      "point": "These articles address neither generative models nor no-code agent-building tools."
    },
    {
      "heading": "A practical check in Lausanne",
      "point": "In Lausanne, a medtech team, a university service, an international sports federation or a Lake Geneva region scale-up could test an assistant on non-sensitive internal requests, using a resolution criterion defined before the trial."
    }
  ],
  "sources": [
    {
      "authors": "Kerr",
      "year": "1975",
      "source": "Academy of Management Journal"
    },
    {
      "authors": "Sauder",
      "year": "2007",
      "source": "American Journal of Sociology"
    }
  ],
  "wordCount": 426,
  "image": "https://www.shr.swiss/img/blog-Training-Building-AI-Assistants-And-Agents-Without-Coding-Lausanne-assistants-ia-quel-objectif-leur-faire-optimiser-a-lausanne-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/assistants-ia-quel-objectif-leur-faire-optimiser-a-lausanne",
    "en": "https://www.shr.swiss/blog/assistants-ia-quel-objectif-leur-faire-optimiser-a-lausanne-en",
    "de": "https://www.shr.swiss/blog/assistants-ia-quel-objectif-leur-faire-optimiser-a-lausanne-de",
    "it": "https://www.shr.swiss/blog/assistants-ia-quel-objectif-leur-faire-optimiser-a-lausanne-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/assistants-agents-ia/lausanne",
    "city": "https://www.shr.swiss/formations-ville/lausanne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}