{
  "title": "AI assistants: productivity or a jagged frontier?",
  "url": "https://www.shr.swiss/blog/assistants-ia-productivite-ou-frontiere-irreguliere-en",
  "language": "en",
  "datePublished": "2026-10-02",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Experiments show gains on some tasks and persuasive errors beyond the tool’s capability.",
  "section": "Research",
  "topic": "Building AI Assistants and Agents Without Coding",
  "place": {
    "name": "Zurich",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "An experimental result",
      "point": "Shakked Noy and Whitney Zhang (2023, Science) randomly assign professionals to writing tasks with or without generative AI."
    },
    {
      "heading": "The jagged frontier",
      "point": "Fabrizio Dell’Acqua and colleagues (2023, Harvard Business School Working Paper) study consultants: AI helps substantially within its capability but may worsen answers beyond it."
    },
    {
      "heading": "Why no-code is not enough",
      "point": "Easy configuration shifts risk towards instruction design, source quality and output control."
    },
    {
      "heading": "A transferable capability",
      "point": "Managerial value lies less in a prompting formula than in decomposing the task, defining quality criteria and matching verification effort to risk.."
    },
    {
      "heading": "A practical check in Zurich",
      "point": "Test the assistant on ten resolved cases, including three edge cases."
    }
  ],
  "sources": [
    {
      "authors": "Zhang",
      "year": "2023",
      "source": "Science"
    }
  ],
  "wordCount": 189,
  "image": "https://www.shr.swiss/img/blog-editorial-2026-10-02-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/assistants-ia-productivite-ou-frontiere-irreguliere",
    "en": "https://www.shr.swiss/blog/assistants-ia-productivite-ou-frontiere-irreguliere-en",
    "de": "https://www.shr.swiss/blog/assistants-ia-productivite-ou-frontiere-irreguliere-de",
    "it": "https://www.shr.swiss/blog/assistants-ia-productivite-ou-frontiere-irreguliere-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/assistants-agents-ia/zurich",
    "city": "https://www.shr.swiss/formations-ville/zurich",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}