{
  "title": "AI assistants: should an option be preselected?",
  "url": "https://www.shr.swiss/blog/assistants-ia-options-preselectionnees-berne-en",
  "language": "en",
  "datePublished": "2025-06-14",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "An assistant can leave several options available while favouring one by default. Research on decision-making suggests examining this design choice, not just the quality of the answers.",
  "section": "Research",
  "topic": "Building AI Assistants and Agents Without Coding",
  "place": {
    "name": "Bern",
    "region": "Berne",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "William Samuelson and Richard Zeckhauser (1988, Journal of Risk and Uncertainty) documented status quo bias: presenting an option as the existing situation can favour its retention."
    },
    {
      "heading": "Wording can also shift a choice",
      "point": "Amos Tversky and Daniel Kahneman (1981, Science) showed that different formulations of the same problem can change expressed preferences, particularly when consequences are framed as gains or losses."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that all preselection and recommendations should be removed."
    },
    {
      "heading": "What the evidence cannot settle",
      "point": "These articles address neither generative assistants nor today’s no-code development interfaces."
    },
    {
      "heading": "A practical check in Berne",
      "point": "As part of the SHR programme, an exercise in Berne could use fictional request-routing cases from federal administration, public health, telecommunications and precision manufacturing."
    }
  ],
  "sources": [
    {
      "authors": "Zeckhauser",
      "year": "1988",
      "source": "Journal of Risk and Uncertainty"
    },
    {
      "authors": "Kahneman",
      "year": "1981",
      "source": "Science"
    }
  ],
  "wordCount": 410,
  "image": "https://www.shr.swiss/img/blog-Training-Building-AI-Assistants-And-Agents-Without-Coding-Bern-assistants-ia-options-preselectionnees-berne-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/assistants-ia-options-preselectionnees-berne",
    "en": "https://www.shr.swiss/blog/assistants-ia-options-preselectionnees-berne-en",
    "de": "https://www.shr.swiss/blog/assistants-ia-options-preselectionnees-berne-de",
    "it": "https://www.shr.swiss/blog/assistants-ia-options-preselectionnees-berne-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-assistants-agents-ia-berne",
    "city": "https://www.shr.swiss/formations-ville/berne",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}