{
  "title": "Multilingual AI assistants: which working language in Basel?",
  "url": "https://www.shr.swiss/blog/assistants-ia-multilingues-quelle-langue-de-travail-a-bale-en",
  "language": "en",
  "datePublished": "2025-08-24",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "An assistant that responds in several languages does not guarantee equivalent working conditions. Research suggests distinguishing language availability from understanding and judgement.",
  "section": "Research",
  "topic": "Building AI Assistants and Agents Without Coding",
  "place": {
    "name": "Basel",
    "region": "Bâle-Ville",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Helene Tenzer, Markus Pudelko and Anne-Wil Harzing (2014, Journal of International Business Studies) show, through a qualitative study of multinational teams, how language barriers affect trust formation."
    },
    {
      "heading": "A different language can also change judgement",
      "point": "Boaz Keysar, Sayuri L."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that everything should be in English to improve decisions, or that everything should be translated to remove obstacles."
    },
    {
      "heading": "What the evidence cannot settle",
      "point": "These studies examine neither generative assistants nor agents built without coding."
    },
    {
      "heading": "A practical check in Basel",
      "point": "Within SHR’s “Creating your own AI assistants and agents without coding” programme, one exercise is to configure an assistant that helps prepare sample transfers between an international R&D team and a Rhine logistics partner, using fictional files."
    }
  ],
  "sources": [
    {
      "authors": "Harzing",
      "year": "2014",
      "source": "Journal of International Business Studies"
    },
    {
      "authors": "An",
      "year": "2012",
      "source": "Psychological Science"
    }
  ],
  "wordCount": 438,
  "image": "https://www.shr.swiss/img/blog-Training-Building-AI-Assistants-And-Agents-Without-Coding-Basel-assistants-ia-multilingues-quelle-langue-de-travail-a-bale-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/assistants-ia-multilingues-quelle-langue-de-travail-a-bale",
    "en": "https://www.shr.swiss/blog/assistants-ia-multilingues-quelle-langue-de-travail-a-bale-en",
    "de": "https://www.shr.swiss/blog/assistants-ia-multilingues-quelle-langue-de-travail-a-bale-de",
    "it": "https://www.shr.swiss/blog/assistants-ia-multilingues-quelle-langue-de-travail-a-bale-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation-assistants-agents-ia-bale",
    "city": "https://www.shr.swiss/formations-ville/bale",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}