{
  "title": "AI assistants: do teams feel able to report problems?",
  "url": "https://www.shr.swiss/blog/assistants-ia-les-equipes-osent-elles-signaler-les-problemes-en",
  "language": "en",
  "datePublished": "2025-10-03",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://www.shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "An assistant that attracts little criticism is not necessarily performing well. Users' silence may also reveal how their organisation receives bad news.",
  "section": "Research",
  "topic": "Building AI Assistants and Agents Without Coding",
  "place": {
    "name": "Sion",
    "region": "Valais",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Amy Edmondson (1999, Administrative Science Quarterly) identifies an association between team psychological safety and learning behaviour."
    },
    {
      "heading": "The mechanism of organisational silence",
      "point": "Elizabeth Wolfe Morrison and Frances J."
    },
    {
      "heading": "The premature conclusion",
      "point": "One might conclude that opening a feedback channel or encouraging candour is enough."
    },
    {
      "heading": "What the evidence cannot establish",
      "point": "These publications address neither generative assistants nor no-code platforms."
    },
    {
      "heading": "A practical check in Sion",
      "point": "Within SHR's programme « Créer ses assistants et agents IA sans coder », an exercise in Sion could focus on an assistant for preparing files in hydropower, providing administrative information in healthcare, handling commercial enquiries in viticulture, or welcoming visitors in Alpine tourism."
    }
  ],
  "sources": [
    {
      "authors": "Edmondson",
      "year": "1999",
      "source": "Administrative Science Quarterly"
    },
    {
      "authors": "Milliken",
      "year": "2000",
      "source": "Academy of Management Review"
    }
  ],
  "wordCount": 414,
  "image": "https://www.shr.swiss/img/blog-Training-Building-AI-Assistants-And-Agents-Without-Coding-Sion-assistants-ia-les-equipes-osent-elles-signaler-les-problemes-en.jpg?v=4",
  "translations": {
    "fr": "https://www.shr.swiss/blog/assistants-ia-les-equipes-osent-elles-signaler-les-problemes",
    "en": "https://www.shr.swiss/blog/assistants-ia-les-equipes-osent-elles-signaler-les-problemes-en",
    "de": "https://www.shr.swiss/blog/assistants-ia-les-equipes-osent-elles-signaler-les-problemes-de",
    "it": "https://www.shr.swiss/blog/assistants-ia-les-equipes-osent-elles-signaler-les-problemes-it"
  },
  "relatedPages": {
    "programme": "https://www.shr.swiss/formation/assistants-agents-ia/sion",
    "city": "https://www.shr.swiss/formations-ville/sion",
    "blog": "https://www.shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}